Sr. Operations Intelligence & Enablement Analyst

About the role

The Sr. Operations Intelligence & Enablement Analyst serves as the connective tissue between CoverMyMeds' market intelligence function and the broader operations organization, including the support center. Where existing intelligence work is oriented toward executive decision-making, this role translates market signals and AI-driven operational change into clear, decision-ready guidance for the teams executing on the front lines – with primary emphasis on the support center, the largest operations group by headcount and impact. Operating as a senior individual contributor, the role earns authority through expertise and trust rather than positional reporting lines, driving alignment and adoption across teams without direct authority.

Responsibilities

• Act as the primary translator of market intelligence for CMM operations, converting market trends, payer and formulary movement, and shifts in prior-authorization volume into clear operational implications the front line can act on
• Partner with the forecasting and intelligence function to determine which market developments materially change how operations run, and articulate the practical consequence rather than the headline
• Produce and sustain a cadence of briefings, updates, and reference material tailored to operational audiences and timed to the decisions they support, with primary focus on the support center
• Maintain a current, accurate view of the AI tools deployed across CMM operations – their purpose, usage patterns, and the teams relying on them
• Report on the adoption, efficiencies, cost savings, and capability unlocks these tools drive within CMM, and provide an external benchmarking lens on how CMM's applied-AI maturity compares to peer organizations
• Own a defined, recurring feedback mechanism between operational users and CMM Product and AI leadership, surfacing user experience, friction points, unmet needs, and emerging opportunities into the AI roadmap
• Identify adoption gaps and effective practices, then move that knowledge across operations groups to accelerate value realization and avoid siloed wins
• Drive alignment, adoption, and behavior change across teams through influence and credibility rather than positional authority
• Establish recognized internal expertise on operations intelligence and the applied use of AI in operations, with the potential to extend that thought leadership beyond CMM

Basic requirements

• 4-year degree in a related field (business, economics, analytics, health policy, or similar) or equivalent experience
• Typically requires 7+ years of experience in operations, analytics, market intelligence, or strategy, preferably within healthcare, pharmacy access, or the payer/PBM landscape
• Demonstrated experience translating complex market or technical information into actionable guidance for operational audiences
• Experience communicating with both senior leadership and front-line operational teams
• Familiarity with prior authorization, medication access, or specialty pharmacy operations strongly preferred
• Proven ability to lead and influence cross-functional stakeholders without formal authority
• Experience building recurring reporting, briefings, or intelligence products for internal stakeholders
• Data literacy, integrity & compliance
• Working fluency with AI/LLM tools and an understanding of their operational application and limits
• Business intelligence and reporting tools (e.g., Power BI, Tableau, Smartsheet)
• CMM technical platforms (provider portals, ePA workflows, etc.)

Preferred experience and skills

• Ability to effectively handle multiple priorities within a changing environment
• Excellent organizational skills
• Strong analytical judgment and the ability to distinguish signal from noise in market and operational data
• Excellent interpersonal skills
• Excellent written and oral communication skills, with a talent for distilling complexity into clarity
• Problem solving and decision-making skills
• Change management and stakeholder engagement experience, a plus
• Experience with AI adoption and applied AI / automation in an operations environment
• Market intelligence or competitive intelligence