Sr Operations Admin

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as the first line of contact for customer issues.

Responsibilities

• Provides clerical support to management and operational functions: photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.

Quality Assurance/Loss Prevention

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize same-day package resolution and delivery.
• Ensures all packages receive appropriate scan statuses; inspects and handles hazardous material damages per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles disputed delivery information for management.
• Reviews and trends loss/damage claims to identify improperly charged claims and escalates to management.

Linehaul

• Reviews and enters Independent Contractor (IC) settlement information into systems to ensure proper payments; enters adjustments as directed.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files; verifies timely log entry.
• Enters vehicle mileage records into the system and resolves issues with ICs and Linehaul staff.
• Tracks metrics (IC charge-back program, complaints, maintenance compliance) and prepares weekly reports for management.
• Serves as initial contact for IC inquiries regarding settlements, uniforms, decals, etc., routing issues to management for resolution.

• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience; dock operations or distribution center experience preferred.

Skills

• General business skills: typing, data entry/review, phone, copier, and fax use.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organization, and multitasking in a fast-paced environment with high attention to detail.

Job Conditions

• Minimal travel required.

Benefits

Comprehensive benefits package available. For details, refer to the official benefits documentation.