Sr Operations Admin-4

About the Role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time and serves as the first line of contact for customer issues.

Responsibilities

Essential Functions:

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management for review and decision-making.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.

Additional Quality Assurance/Loss Prevention Functions:

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize same-day package resolution and delivery.
• Ensures all packages receive appropriate scan statuses and inspects/handles hazardous material damages per policy.
• Ensures loose product is accounted for as per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss/damage claims to identify improperly charged claims and escalates to management.

Additional Linehaul Functions:

• Reviews and enters Independent Contractor (IC) settlement information into systems to ensure proper payments.
• Enters settlement adjustments as directed by management.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files and verifies timely log entry.
• Enters vehicle mileage records into the system and works with ICs and Linehaul staff to resolve issues.
• Tracks metrics, including IC charge-back programs, complaints, and maintenance compliance, and prepares weekly reports for management.
• Serves as initial contact for IC inquiries or issues related to settlement, uniforms, decals, etc., routing them to management for resolution.

Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience required; experience in dock operations or distribution center settings preferred.

Skills

• General business skills: typing, data entry/review, and use of phone, copier, and fax.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills to respond professionally and effectively to requests.
• Time management, organizational, and multitasking skills to work in a fast-paced environment while maintaining accuracy.

Job Conditions

Minimal travel required.

Benefits

Comprehensive benefits available. Click here for details.

Pay

Full-time position.