Sr Operations Admin-2

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data into various systems to support respective functional areas.
• Compiles and provides regular and ad-hoc reports to management for review and decision-making.
• Serves as frontline customer service to receive, resolve, and escalate customer inquiries and issues.
• Aids in Business Control Self Assessment (BCSA) audits by retrieving and reviewing data and files.

Requirements

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience required; experience in dock operations or distribution centers preferred.

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including Microsoft Office and web-based applications.
• Customer service skills necessary to respond professionally to requests.
• Time management, organizational, and multi-tasking skills to handle various tasks and changing priorities.

Skills and Abilities

• Knowledge of general business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

Minimal travel required. No benefits mentioned in the job posting.

Pay

$18.19 - $27.34 USD hourly. Pay transparency details provided.

Schedule

No specific schedule mentioned in the job posting.