Sr Operations Admin-1

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Responsibilities

Essential Functions

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone
• Reviews, researches, and/or enters data in various systems to support respective functional area
• Compiles data and provides regular and ad-hoc reports to management for review and determination
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance/Loss Prevention essential functions:

• Supports timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery the same day
• Ensures all packages receive appropriate scan statuses
• Inspects and handles hazardous material damages as per policy
• Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand root causes of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings them to management’s attention

Additional Linehaul essential functions:

• Reviews and enters all Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments
• Enters settlement adjustments as directed by manager
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files
• Verifies timely log entry into the system
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge-back program, complaints, and maintenance compliance, and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Performs other duties as assigned

Requirements

• High School Diploma or GED required
• Four (4) years of customer service, clerical, or related experience required; experience in dock operations or distribution center setting preferred

Skills

• General business skills such as typing, data entry and review, and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities while maintaining high attention to detail and accuracy

Job Conditions

• Minimal travel required

Benefits

Full-time position with comprehensive benefits. Click here for details.

Federal Express Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.