Sr Operations Admin-1

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support the respective functional area.
• Compiles data and provides regular and ad‑hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports quality‑assurance and loss‑prevention efforts: performs address searches/corrections, prioritizes workflow to resolve packages the same day, ensures all packages receive appropriate scan statuses, inspects and handles hazardous‑material damages per policy, accounts for loose product, researches missing packages to determine root causes, and reviews/trends loss and damaged claims to identify improperly charged claims.
• Supports linehaul operations: reviews and enters Independent Contractor (IC) settlement information, enters settlement adjustments as directed, compiles required Department of Transportation (DOT) documentation, verifies timely log entry, enters vehicle mileage records and works with ICs and linehaul staff to resolve issues, tracks metrics (IC charge‑back program, complaints, maintenance compliance) and prepares weekly reports, serves as initial contact for IC inquiries (settlement, uniforms, decals) and routes them to management.
• Performs other duties as assigned.
• Minimal travel required.

Qualifications

• High School Diploma or GED required.
• Four (4) years of customer service, clerical, or related experience; experience in dock operations or a distribution‑center setting preferred.
• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Proficiency with Microsoft Office software and web‑based applications.
• Strong customer‑service skills to respond effectively and professionally to requests.
• Time‑management, organizational, and multi‑tasking abilities needed to work in a fast‑paced environment while maintaining high attention to detail and accuracy.

Schedule

Sunday – Thursday, 4 am – 12 pm.