Sr. Operational Excellence Consultant

About the role

The Operations Excellence team focuses on four core pillars: Customer Experience, Employee Experience, Operations Enablement, and Strategic Growth. As Sr. Operations Excellence Consultant, you will support these initiatives by translating strategic priorities into actionable programs, scalable processes, and measurable outcomes.

Responsibilities

• Support operational improvement initiatives, driving cross-functional alignment, enabling change management, and building the infrastructure for sustainable growth, including merger and acquisition readiness and integration support.
• Manage cross-functional projects, process improvements, tools, documentation, and operating rhythms that increase scalability, consistency, accountability, and business performance.
• Partner with Operations and customer-facing teams to identify friction points, improve service delivery, and strengthen consistency, responsiveness, and customer satisfaction.
• Collaborate with People & Culture and operational leaders to improve employee-facing processes, communications, onboarding, role clarity, engagement, and organizational effectiveness.
• Develop scalable processes, systems, governance structures, playbooks, workflows, and reporting mechanisms that support operational maturity.
• Support strategic initiatives that help the organization scale, enter new markets, integrate new capabilities, or improve business performance.
• Build strong relationships across Operations, People & Culture, Finance, Growth, Delivery, Technology, and executive leadership to drive alignment and accountability.

Requirements

• Bachelor’s degree in business, operations, organizational development, human resources, management, or a related field; equivalent experience may be considered.
• 3+ years of experience in operations, business transformation, program management, consulting, employee experience, customer experience, or a related field.
• Demonstrated experience managing cross-functional initiatives from planning through execution.
• Strong understanding of operational processes, organizational effectiveness, change management, and continuous improvement practices.
• Experience developing executive-level materials, project plans, process documentation, dashboards, or operating reports.
• Strong analytical and problem-solving skills, with the ability to synthesize information and recommend practical solutions.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to operate in a fast-paced, dynamic environment with competing priorities.
• High degree of professionalism, discretion, ownership, and follow-through.

Qualifications

• Essential personnel supporting continuity of operations.
• Salary Range: $100,000 - $130,000.
• Additional compensation may include performance-based bonuses, company-paid training/certifications, referral bonuses, etc.
• Benefits: Health, dental, and vision insurance; 401(k) retirement plan with company match; paid time off (PTO) and holidays; parental leave and dependent care; flexible work arrangements; professional development opportunities; employee assistance and wellness programs.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and facilitation skills.
• Strong stakeholder management skills.
• Experience with cross-functional project management.
• Understanding of operational processes and organizational effectiveness.
• Experience with change management and continuous improvement.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Parental leave and dependent care.
• Flexible work arrangements.
• Professional development opportunities.
• Employee assistance and wellness programs.