Sr. Onsite Service Specialist

About the role

Serving customers and our community starts with the best people doing their best work. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. The Sr. Solutions Service Specialist plays a critical role in ensuring customer satisfaction by delivering on-site service and support for MSC's inventory management solutions.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
• Perform product put-away, order management, and inventory optimization.
• Utilize operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with key customer personnel in a timely, professional and courteous manner to resolve customer issues related to our Inventory Management solutions.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Identify, record, and track customer cost savings opportunities.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Mentor and guide less experienced associates on MSC inventory management solutions.

Qualifications

2+ years in at least one of the following is required: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, along with demonstrated excellence in Customer Engagement within these roles. High School Diploma or equivalent required.

• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent time management and organizational skills.
• Understanding of MSC solutions, products, and services.

Bonus points if you have a college degree, relevant military experience, proficiency with mobile business applications, or strong technical and mechanical aptitude.

Skills

• Ability to utilize operating systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.

Benefits

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future.

• Dynamic healthcare plans.
• Generous 401K and stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.

Pay

Compensation starting at $28.13 - $37.37 depending on candidate location and experience.

Schedule

Position requires 80%+ travel. Ability to lift up to 50 lbs. and perform physical tasks (walking, bending, standing for long periods).