Sr Office Assistant

Responsibilities

• Performs patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure.
• Provides excellent customer service to patients and referring physician offices in person and on the phone – Meet/Greet with smile, provide updated wait times, handle difficult situations that arise with the scheduling and registration process so that patients and referring physicians are satisfied with the outcome. Follows scheduling guidelines so that the patient flow daily is as smooth as possible.
• Able to perform all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data.
• Provides education and training to physician offices and patient service specialists on scheduling/registration and insurance related issues regarding orders sent to the department.
• Serves as the safety point person for the infusion center building monitoring compliance with hand hygiene, temperature logs and any follow up needed from maintenance or biomed.
• Maintains stock for the Infusion Center.

Qualifications

• Within 1 month of hire or transfer
• Credential: BLS: Basic Life Support Equivalent
• Experience: Six months experience in a health care facility required
• Education: High School Diploma or GED Equivalent
• Specialization: GENSTUDY
• Essential: Competency in Microsoft® Windows
• Other Information: Prefer experience in an oncology-related office setting

Physical/Mental Requirements And Typical Working Conditions

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material.
• Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling.