Sr. Network Security Engineer

About the role

Provide operational support of the Reyes Holdings global IP LAN/WAN IP infrastructures specifically for the network security systems (firewalls, Zscaler), supporting 170+ global locations and 3 major contact centers.

Responsibilities

• Oversight of security policies and best practice configurations of enterprise firewalls, virtual private networks, web protocols, and secure remote access technologies.
• Troubleshoot and process network and firewall operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents; categorize issues for escalation and assign to appropriate technical teams where required.
• Firewall Support: evaluate firewall data logs to analyze the effectiveness of the solution or policy, validate firewall changes submitted by stakeholders if they adhere to Security and Reyes Holdings’ policy or best practice standard, and serve as escalation contact for firewall MSP for any issues that need Reyes Holdings’ internal teams’ validation and approval.
• Participate in current and future ITSM processes including incident, problem, and change control processes.
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
• Other projects or duties as assigned.

Requirements

• Bachelor’s Degree and 4 to 6 years of related experience
• OR High School Diploma/General Education Degree and 7 to 9 plus years of specific experience

Preferred

• Bachelor’s Degree

Benefits

• Medical, Dental, Vision coverage
• Paid Time Off
• Retirement Benefits
• Complimentary Health Screenings