Sr. Network Security Engineer

Responsibilities

• Provide operational support of the Reyes Holdings global IP LAN/WAN infrastructures specifically for network security systems (firewalls, Zscaler), supporting 170+ global locations and 3 major contact centers
• Oversight of security policies, best practice configurations of enterprise firewalls, virtual private networks, web protocols, and secure remote access technologies
• Troubleshoot and process network and firewall operational tickets received from Tier 1 and Tier 2 support personnel as well as escalated incidents from other sources; categorize issues for escalation and assign to appropriate technical teams where required
• Firewall Support: evaluate firewall data logs to analyze the effectiveness of the solution or policy, validate firewall changes submitted by stakeholders for adherence to Security and Reyes Holdings' policy or best practice standards, and serve as escalation contact for firewall MSP for issues requiring Reyes Holdings' internal teams' validation and approval
• Participate in current and future ITSM processes including but not limited to incident, problem, and change control processes
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
• Other projects or duties as assigned

Requirements

• Bachelor's Degree and 4 to 6 years of related experience
• OR High School Diploma/General Education Degree and 7 to 9+ years of specific experience

Qualifications

• Bachelor's Degree (preferred)

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes:

• Medical, Dental, Vision coverage
• Paid Time Off
• Retirement Benefits
• Complimentary Health Screenings

Pay

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.