Sr Mobile Expert

About the role

T-Mobile is seeking experienced professionals to join our team as Experience Experts. This role is ideal for individuals who have a passion for delivering exceptional customer service and possess retail expertise.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Solves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as Subject Matter Experts (SME).
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Successfully resolves sales and customer service pain points.

Requirements

• High School Diploma/GED
• 12+ Months tenure as Mobile Expert (Neighborhood/Signature), Elite Account Expert or Elite Tech Expert.

Qualifications

• Strong Customer Service Skills: Passion, Integrity, and Energy.
• Necessary to create a dynamic work environment and deliver a world-class shopping experience.
• Retail Sales: Retail experience in high volume environments and ability to work in varied settings.
• Detailed Organization: Strong organization, multi-tasking, versatility, communication, and attention to detail.
• Acclimate local retail sales associates and partner sales associates to unique event environment.
• Maintains consistent accuracy with basic math and proficient use of a calculator.
• Pass certification and quarterly recertification process.
• Consistently performs above company average in sales metrics.
• Knowledgeable with system and tool usage and able to learn new skills.
• Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor.
• Capable of working in a fast-paced environment and handling multiple priorities simultaneously.
• Passionate about people, teams, and our Un-carrier values.

Skills

• Customer Service Skills
• Retail Sales
• Organizational Skills
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge
• Problem-Solving Skills
• Mathematics
• Pass Certification
• Performance Metrics
• System and Tool Knowledge