Sr Mobile Expert

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive compensation and wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

About the role

As a Sr Mobile Expert, you’ll deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. These stores serve as a destination for new and existing customers, equipped with advanced systems, tools, and a product roadmap designed to resolve customer needs from research to resolution. You’ll collaborate directly with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. The role includes curated training and ongoing development to enhance expertise, fostering an environment where you can grow and succeed in a team-based culture that rewards contributions to both experience and store results.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert (SME) in all things T-Mobile.
• Consistently leverage digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.
• Pass certification and quarterly re-certification processes.

Requirements

• High School Diploma or GED (Required).
• 12+ months of retail experience, or equivalent experience as a Neighborhood Mobile Expert, Elite Expert in Care (Account or Technical), or similar roles.
• Strong customer service skills, including passion, integrity, and energy to create a dynamic work environment and deliver a world-class shopping experience.
• Retail sales experience in a high-volume environment, with the ability to work in varied settings.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Ability to train and acclimate local Retail Sales Associates and Partner Sales Associates to unique event environments.
• Consistent accuracy with basic math and proficient use of a calculator.
• At least 18 years of age and legally authorized to work in the United States.

Pay

Hourly base pay: $29.00. Annualized incentive target: $7,200 (varies based on performance and full-time status). All employees are guaranteed to earn at least $20/hour, inclusive of base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account (FSA).
• 401(k) retirement plan.
• Annual stock grant and employee stock purchase plan.
• Paid time off (PTO) and up to 12 paid holidays annually (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees).
• Paid parental and family leave.
• Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.