Sr. Mobile Expert
Job Overview
Sr Mobile Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Experts will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings a Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points.
Job Responsibilities
- Sells appropriate products, features, and services based on customer needs.
- Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
- Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
- Consistently leverages digital tools in interactions and onboarding.
- Works collaboratively to build and contribute to a culture of sales and service.
Education and Work Experience
- High School Diploma/GED (Required)
- Retail: 12+ months Neighborhood Mobile Expert (Preferred)
- Care: Elite Expert, Account Care (Preferred)
- Care: Elite Expert, Technical Care (Preferred)
Knowledge, Skills and Abilities
- Communication (Required)
- Critical Thinking (Required)
- Customer Service (Required)
- Multitasking (Required)
- Product Knowledge (Required)
- Sales (Required)
- Task Management (Required)
- Teamwork Orientation (Required)
- Troubleshooting (Required)
Benefits
Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
About the Role
All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Qualifications
At least 18 years of age
Skills
- Communication
- Critical Thinking
- Customer Service
- Multitasking
- Product Knowledge
- Sales
- Task Management
- Teamwork Orientation
- Troubleshooting
Benefits
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Hourly Base Pay: $29.00
Schedule
Not specified
Benefits
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Company Information
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Application Instructions
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.