Sr Mgr. PMT-External Services

About the role

We are AWS Agentic Workspaces Applications, part of AWS Applied AI Solutions. We are creating a secure, managed environment that hosts and uses automation and agentic AI to increase productivity and reduce cost of customers’ business workflows. We are looking for a Senior Manager, Product Management, to build the next evolution of our Agentic Workspaces. You will own the vision and deliver the results that make agentic AI work for enterprise‑grade customers. You will own the entire AWS Agentic Workspace Applications portfolio, the success of its customers and products. You will partner with our Engineering, Science and Customer Success teams to define the metrics that describe automation and agentic usage and efficiency, guiding customers into the new era of business processes and ensuring our product delivers them measurable benefits. You will think about the CX of the customer in all their personas (e.g. IT Administrator, Operator, Engineer, Builder, etc.). You will partner customers to understand their needs and pains from legacy systems and workflows, and help them reinvent their business processes to deliver cost and time savings with improved data and visibility. This role is for you if you want to be part of reinventing how companies work. You gain energy from shaping an industry. While you have a track record of delivering simple solutions for complex problems, you know that success requires a strong team and partnerships across multiple functions. You think both long‑term and short‑term about how our customers will derive value, and enable your peers, Engineering and Go To Market teams to see and realize the profitable future. You bring clarity to ambiguity, and spot the need for innovation on behalf of our customers. Your past experience spans across enterprise software, cloud infrastructure, and AI/ML in environments which require security and quality.

Responsibilities

• Own the vision and deliver results that make agentic AI work for enterprise‑grade customers.
• Own the entire AWS Agentic Workspace Applications portfolio, including customer success and product outcomes.
• Partner with Engineering, Science, and Customer Success teams to define metrics for automation and agentic usage and efficiency.
• Guide customers into the new era of business processes, ensuring measurable benefits.
• Consider the customer experience across all personas (IT Administrator, Operator, Engineer, Builder, etc.).
• Work with customers to understand needs and pains from legacy systems and help reinvent business processes for cost and time savings with improved data visibility.