Sr. Mgr Patient Exp Clinical-Quality Management-FT-1st shifts

Responsibilities

• Works in collaboration with Director of Patient Experience and Advocacy and under the direction of the Senior Director of Quality and CWMC Leadership to establish standards and targets to drive cultural change and improvement practices that enhances the overall patient and family experience.
• Collaborates with the Director of Patient Experience and Advocacy to develop strategies and implement initiatives to improve overall outcomes in patient experience and satisfaction.
• Works collaboratively with the clinical team members, physicians, administrators, and others to support clinical and non-clinical areas in consulting, planning, development, implementation and evaluation of a comprehensive patient and family experience improvement strategy for Crestwood Medical Center.
• Works with clinical areas and the leadership team to ensure the organization is in a constant state of readiness while implementing patient experience tactics, improvements, behaviors and best practices to improve the overall patient experience.

Qualifications

• Education: Bachelors degree in Communication, Biology, Public Health or Healthcare degree
• Experience: Minimum of 3-5 years in patient experience, safety, quality and/or culture change.