Sr Mgr Patient Access

About Us

Harris Health is the public healthcare safety‑net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, focusing on low‑income uninsured and underinsured patients through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the National Committee for Quality Assurance designation for its patient‑centered clinics and health centers, and maintains strong partnerships with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well‑being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in‑need.

About the role

Provides management oversight of the Patient Access Management (PAM) staff and day‑to‑day registration operations as directed by the department director. Leads and supports the PAM managers at assigned location(s) while engaging staff at all levels. Responsible for creating and implementing policy and procedures related to department responsibilities while ensuring patient‑satisfaction standards are consistently met. Maintains knowledge of current government and healthcare industry requirements and ensures Harris Health System compliance. Collaborates with leadership to ensure efficient processes that support patient flow and care at their sites, and ensures revenue‑impacting issues related to registration and billing are fully investigated and resolved. Continuously re‑evaluates current processes to drive process and reporting improvement.

Qualifications

• Bachelor’s degree in business or related field + 3 years of experience in patient access, hospital registration, patient accounts, or related area, with EPIC ADT or related business system knowledge.
• Or high school diploma + 7 years of experience in patient access, hospital registration, patient accounts, or related area, with EPIC ADT or related business system knowledge.
• 5 years of management experience in healthcare management, preferably in a patient access or hospital setting.

Skills

• Above‑average verbal communication with heavy public contact; exceptional public‑speaking ability.
• Strong written communication for correspondence and reports.
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook (intermediate).
• Intermediate personal computer skills and typing.
• Analytical, mathematical, and statistical knowledge and abilities; research capability.
• Ability to interact with individuals at all levels—from indigent patients to executives—and with culturally diverse populations.
• Effective multitasking and rapid situational analysis to make timely decisions.

Schedule

• Flexible work schedule.
• Local travel as needed.
• Weekends applicable for SDC and hospitals.
• Holiday work applicable for hospitals.
• On‑call duties applicable for hospitals.
• Telecommute as needed.