Sr Mechanical Claims Analyst - GM Protection

Responsibilities

• Provide claims oversight of third-party administrator (TPA) by monitoring performance and compliance with contractual obligations
• Development of systematic claim decisioning rules for service contract administration and adjudication processes based on the terms and conditions of the service contracts
• Gather and compile relevant claim data from TPA to perform both general and directed audit functions
• Analyze TPA claim adjudication data to determine whether appropriate action was taken to arrive at claim resolution
• Identify TPA trends, behaviors, and process gaps by utilizing data and present findings to leadership
• Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims
• Aid in the operational design and implementation of automated claims processing
• Process claims escalations with internal customers and the TPA
• Responsible for the investigation, evaluation, negotiation, settlement, and subrogation processes
• Provide coverage and procedure inquiry support for Dealerships, GM Protection Sales, and departments within GM Financial

Qualifications

• Recent claims adjudication, review, and/or process ownership experience
• Strong mechanical knowledge and experience within the automotive service industry
• Experience as an automotive mechanical breakdown claims adjuster
• Advanced knowledge of standard policies, procedures, and best practices related to warranty or service contract related operations
• Understanding of warranty and service contracts in captive automotive dealership financing
• Understanding of insurance underwriting and regulations preferred
• Excellent oral and written communication, interpersonal, persuasive communication and presentation skills
• Display commitment to continuous improvement of business, customer, and team member environments
• Prowess in making sound business and management decisions to achieve company objectives
• Proven ability to lead, collaborate, and partner with others
• Strong relationship building and change management skills
• Ability to prioritize while managing multiple tasks and responsibilities simultaneously
• Must be proficient in computer software such as Excel, Word, PowerPoint, Salesforce, and SharePoint
• Advanced knowledge of a variety of claims management system platforms
• Effective planning, time management, negotiation, and delegation skills
• Knowledge of dealership operations and Finance & Insurance
• Risk management or claims administration experience
• Awareness of manufacturer technical bulletins, campaigns, and recall data
• Manufacturer and/or ASE certifications

What We Offer

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
• Competitive pay and bonus eligibility.
• Flexible hybrid work environment, 2-days a week in office.