Sr. Manager, Stakeholder Affairs

Essential Functions

• Manage the relationship with current and prospective PJM stakeholder participants and coordinate with Stakeholder Process & Engagement to guide them through the committee processes.
• Provide input and guidance to Manager, Stakeholder Process & Engagement relating to PJM committee structure management.
• Participate in developing responses to inquiries from PJM participants, regulators, and stakeholders.
• Provide leadership, counsel, and customer service to all PJM Stakeholders.
• Provide guidance and support for proactively addressing committee needs with timely, result-oriented, and cost-effective solutions.
• Lead the team in completing activities and assignments that support present and future needs related to the Stakeholder Affairs.
• Build and strengthen Member and stakeholder relationships through strong communication.
• Manage the expectations of the various interests represented by stakeholders.
• Demonstrate independence, autonomy, and a non-biased approach for stakeholder process work.
• Aid in solving new and complex business problems and developing innovative strategies to enhance PJM's value proposition to stakeholders.
• Promote an environment at PJM that is sensitive to ethical concerns and diversity, equity, and inclusion through compliance with PJM’s Core Values.
• Present complex issues to senior leadership and stakeholders in support of a collaborative decision-making process.
• Advance the vision of the Governmental and Member Services Division and reinforce pride throughout PJM.

Required Characteristics & Qualifications

• Bachelor's degree in Business Administration or equivalent work experience.
• Attention to detail and ability to produce high-quality work products.
• Effective communication skills in a team environment.
• Experience in quantitative and qualitative analysis.
• Experience using verbal and written communications skills.
• Proficiency in Microsoft Office Suite (MS-Word, MS-Excel, MS-PowerPoint).

Preferred

• MBA, Business Administration.
• Experience with PJM operations, markets, and planning functions.
• Experience supporting any of PJM Committees.