Sr Manager, Software Engineering - Payments Technology

About the role

The Software Engineering Manager oversees multiple development projects, development groups, and application support functions for a major line of business. The role focuses on managing payment technology solutions, including SWIFT, Wire, ACH, Instant Payments, and Zelle.

Responsibilities

• Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
• Foster a collaborative and high-performance team culture.
• Oversee the daily operations and support of payment systems, ensuring high availability and performance.
• Coordinate incident management, problem resolution, and system monitoring for payment applications.
• Lead and participate in projects to implement and enhance payment processing solutions, including SWIFT, Wire, ACH, Instant Payments, and Zelle.
• Support API enablement and integration efforts with internal and external partners.
• Work closely with vendor partners such as FIS, Fiserv, Finastra, and other fintech providers to ensure optimal performance and service delivery.
• Support the evaluation and onboarding of new payment technology vendors.
• Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.
• Ensure compliance with regulatory requirements and industry standards.
• Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
• Communicate project status, risks, and issues to stakeholders in a timely and effective manner.

Requirements

• 10+ years of experience in payment technology, financial services, or a related field.
• Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments; ability to influence strategic decisions using industry knowledge.
• Experience managing or leading technical teams is preferred.
• Experience with API development and integration using Microsoft Technology stack - Azure, SQL, .Net. Microsoft API Management or Mulesoft experience will be a plus.
• Hands-on experience with payment processing technologies (SWIFT, Wire, ACH, Instant Payments, Zelle).
• Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.
• Working knowledge of Agile, Scrumban, or similar methodologies.
• Understanding of ITIL processes and best practices in production support.

Skills

• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Benefits

At CIBC, you may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet your needs, including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

Pay

The expected salary range for this role is $170,000.00 - $200,000.00 for the market based on experience, qualifications, and location of the position.

Schedule

This role is a Hybrid role with 2-3 days required on-site per week.