Sr. Manager, Software Development

About the role

Ingram Micro is seeking a Sr. Manager, Software Development to lead and supervise engineering teams globally. This role involves overseeing the deployment of digital transformation products and ensuring the quality and lifecycle management of software projects.

Responsibilities

• Understand and communicate the vision for each product and deliver business value through quality products.
• Ensure adherence to architectural requirements and methodologies, and guide the evolution of Ingram Micro’s digital ecosystem.
• Build and maintain strong relationships with business leaders, product managers, and scrum masters to facilitate smooth sprint execution.
• Engage in strategic planning sessions with product management, architecture, and design teams, and collaborate with business users in the U.S. and Canada.
• Partner with business teams in Toronto and Ontario, Canada, and Buffalo, New York, USA, to execute the company's strategy.
• Lead cross-departmental relationships and foster a culture of innovation, excellence, and servant leadership.
• Collaborate with HR to recruit, train, and mentor professionals, manage hiring, salary decisions, and performance reviews.
• Advocate for a DevOps mindset and ensure accountability for the product lifecycle from inception to sunset.
• Evaluate and identify high-impact AI use cases, assess model performance, and integrate LLM platforms like Gemini, Claude, and Microsoft Copilot.
• Translate customer and business needs into technical solutions, and manage multiple activities in parallel.

Requirements

• Bachelor's, Master's, or Doctoral degree in Computer Science or related technical field.
• 12+ years of software engineering experience, including building modular or headless applications at scale.
• 7+ years of leadership experience in engineering or similar technical leadership roles.
• Experience with architectural design recommendations and guidance.
• Proven experience leading the design, development, delivery, and maintenance of large-scale and high-performance platforms.
• Experience with Agile/Scrum environments and release management and deployment workflow processes.
• Knowledge of object-oriented code, C++, C#, Python, PostgreSQL, Front End Web, Web Services, SQL/No SQL Databases, event-driven microservices, Microfrontends, SPAs, and integrations tools like Mulesoft/Tibco/Workato.
• Strong understanding of modern AI technologies, including large language models (LLMs), generative AI, NLP, and computer vision, with practical application through platforms like Gemini/Claude/Copilot.
• Experience in several areas such as serverless environments, database architecture, ETL, business intelligence, big data, machine learning, advanced analytics, CI/CD pipelines, infrastructure as code.
• Strong people management skills to mentor and guide individual team members.
• Specialized knowledge of APIs, 3rd Party Systems, Legacy Systems (SAP), and integration with modern-day SaaS solutions.

Qualifications

• Exceptional interpersonal skills and a proven ability to build productive cross-departmental relationships.
• A positive, can-do attitude and value collaboration.
• Strong analytical and presentation skills, and excellent communication skills, both written and verbal.
• A professional demeanor, customer-centric approach, and a focus on speed, innovation, and trust.
• Strong organizational skills and the ability to manage several activities in parallel.
• The natural ability to be a champion for change and a strong aptitude for learning new technologies and concepts.