Sr. Manager, Professional Services , AWS Solutions

About the role

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
• Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation
• Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment
• Contribute to AWS internal and customer-facing publications such as white-papers and blogs as a means of scaling your knowledge
• Act as a liaison between customers, engineering teams, and support to address customer needs

Requirements

• 5+ years of management of technical, enterprise customer facing resources or equivalent experience
• 10+ years of infrastructure architecture, database architecture and networking experience
• Bachelor's degree
• Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.

Qualifications

• Demonstrated ability to think strategically about business, products, and technical challenges
• Enjoy making meaningful contributions to long term customer success