Sr. Manager, Professional Servces - Custom Development & AI

Egnyte is a secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.

About the role

Our Global Technology Solutions team is looking for a Senior Manager, Professional Services - Custom Development & AI who will lead two high-impact practices within Egnyte’s Professional Services organization. As a player-coach, you will build and lead a team of technical consultants and AI specialists who design and deliver custom solutions that accelerate customer onboarding, deepen platform adoption, and unlock the full power of Egnyte’s APIs and AI capabilities.

On the Custom Development side, the team builds integrations, automation scripts, and front-end solutions leveraging Egnyte’s APIs, Python, React, and third-party platforms. On the AI side, the team helps customers harness agentic AI, MCP integrations, and custom prompt engineering to transform their workflows. The ideal candidate is a hands-on technical leader who can deliver alongside the team while driving strategic direction, customer relationships, and lead the team in a fast-evolving platform landscape.

Responsibilities

• Lead, mentor, and grow a team of custom development and AI consultants, acting as a player-coach who contributes directly to key projects.
• Own the delivery and quality of the Custom Development and AI technical practices, overseeing bespoke integrations, scripting, and solutions built on Egnyte’s APIs, Python, and React. Guide customers on MCP server integrations, agentic AI architecture, and custom prompt design to maximize business value from Egnyte’s AI capabilities.
• Engage directly with customers during pre-sales architecture reviews and throughout the engagement lifecycle to understand requirements and shape solution designs.
• Stay current with the rapidly evolving AI landscape that includes foundation models, agentic frameworks, and emerging MCP standards. Translate that knowledge into actionable guidance for customers and the team.
• Collaborate with Egnyte Sales, Product, and Customer Success teams to identify expansion opportunities, provide technical expertise, and ensure customer value realization.
• Establish and document best practices, delivery frameworks, and reusable solution patterns for both the Custom Development and AI Technical practices.
• Assess and advise customers on architecture patterns that best complement Egnyte’s platform.
• Track team performance, manage resource planning, and ensure projects are delivered on time and to a high standard of quality.

Requirements

• 10+ years of overall experience, with at least 5 years in a customer-facing Technology Consulting or Professional Services role.
• 3+ years of hands-on experience with state-of-the-art AI technologies, including large language models, agentic AI frameworks, and prompt engineering methodologies.
• Demonstrated expertise with MCP (Model Context Protocol) integrations and agentic AI architectures; ability to advise customers and build working solutions in this space.
• Proficiency in Python and React for building custom integrations, automation scripts, and lightweight front-end solutions leveraging REST APIs.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and modern SaaS integration patterns; cloud certifications are a plus.
• Proven people management experience, with the ability to hire, develop, and retain a high-performing technical team while staying hands-on as a practitioner.
• Strong understanding of data privacy, security, and governance considerations as they apply to AI and custom development solutions in enterprise environments.
• Demonstrated experience engaging large enterprise customers as well as mid-market and SMB accounts; industry experience in AEC, Life Sciences/Biotech, or FinTech is a plus.
• Excellent communicator with the ability to translate complex technical concepts for business stakeholders and to build trust with senior customer decision-makers.
• Record of consistently meeting delivery objectives and expanding customer relationships at high-growth technology companies.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Pay

The standard base pay range for this position across the U.S. is $150k to $175k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience.

Benefits

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian, as well as access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing healthcare access across the country