Sr Manager, Parts Supply Chain

About the role

Join the Carolina Cat TeamSince 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Essential Functions

• Oversee the development and implementation of the overarching strategies for Warehouse and Parts Counter functions.
• Prioritize safety through personal work habits, empowerment and accountability with all employees and ensures safe working conditions are maintained.
• Provide strategic insights, analysis, and planning to continually optimize the distribution network with respect to warehouse operations and logistics.
• Build balanced multi-shift staffing plans using operational, sales, call center and productivity data.
• Understand and leverage WMS, DBS, SIS and BI tools to facilitate data driven solutioning and decision making.
• Monitor and analyze parts counter metrics between abandonment rate, transfer rate, occupancy rate, peak hour traffic etc. to ensure all counter and call center employee hours are accounted for and proper staffing levels maintained.
• Designs and executes customer and brand focused retail stores while maintaining inventory accuracy.
• Promote an environment of continuous improvement by monitoring business practices and procedures, identifying areas of improvement, and act accordingly to implement improved practices.
• Deliver best-in-class external and internal customer experience through daily execution and leveraging tactics like eCommerce and enhanced delivery services.
• Drive daily collaboration between Warehouse and Parts counter functions to improve the customer experience.
• Build and manage effective operations scorecard to ensure customer experience, service and financial metrics are met.
• Ensure strong internal controls exist and are operating effectively.
• Coach employees on cross-functional relationships, train and evaluate employees to enhance their performance and personal growth, foster communication and teamwork across the organization.
• Keep abreast of industry trends to develop innovative solutions.

Qualifications

• Business Administration, Logistics, Supply Chain or related bachelor’s degree required or equivalent education and experience with 7 - 10+ years of direct experience in the field.
• Possess active knowledge of warehouse and distribution operations, logistics, and supply chain networks.
• Demonstrated leadership, results delivery, and management skills.
• Able to make rational decisions based on facts and experienced intuition.
• Ability to make rational decisions based on facts and experienced intuition.
• Exhibit detail orientation and ability to execute and manage many priorities simultaneously.
• Proficiency using Microsoft Office including Excel, PowerPoint, and Word.
• Experience in the following environment preferable:Strong experience with Construction IndustryAftermarket, Distribution experienceOEM, Dealer/Distributor relationshipCall center or over the counter sales