Sr. Manager, Operations Execution, Burger King, US&C

Position Overview

The Senior Manager, Operations Execution – US&C is responsible for driving best-in-class operational performance and enabling consistent, high-quality execution across the Burger King US&C system.

Responsibilities

• Translate Brand Calendar into Operational Readiness
• Partner with Marketing to understand the brand calendar, priorities, and upcoming Limited Time Offers
• Convert brand initiatives into clear operational plans, timelines, and requirements for the field teams
• Ensure restaurants are fully prepared to execute campaigns, product launches, and promotions at a high level
• Identify operational risks and readiness gaps early, and drive mitigation plans
• Drive clear communication of timelines, milestones, and expectations to field teams and franchisees
• Drive Execution Excellence
• Ensure strong system-wide execution of core initiatives, including product launches, promotions, and operational changes
• Develop standardized execution tools, playbooks, and communications to support consistent delivery
• Monitor execution performance and drive accountability through data and structured follow-up
• Improve System Performance
• Analyze key operational and financial metrics (e.g., sales, speed of service, guest satisfaction, restaurant profitability) to identify performance gaps
• Lead initiatives to improve throughput, simplify operations, and enhance the guest experience
• Use data and field insights to inform prioritization and continuous improvement
• Partner with Franchisees, Field Teams, & Cross Functional Teams
• Act as a key partner to franchisees, influencing adoption and execution of system initiatives
• Serve as the central point of coordination across functions to ensure operational readiness and alignment
• Identify risks, dependencies, and trade-offs early, and drive resolution
• Manage Vendor Relationships
• Own relationships with key third-party vendors supporting operations (e.g., equipment, technology, training)
• Ensure vendor deliverables align with operational needs, timelines, and quality standards
• Partner with Procurement and cross-functional teams to evaluate vendor performance, resolve issues, and drive continuous improvement
• Hold vendors accountable to SLAs, timelines, and execution outcomes

Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field
• 5+ years of experience in large-scale restaurant operations, with a solid understanding of the QSR industry
• Strong understanding of franchise business models and U.S. field operations
• Experience managing external vendors or agency partners in an operational or execution capacity
• Proficient in Microsoft Office (Excel, PowerPoint, Word), with familiarity in data visualization tools such as Tableau
• Ability to analyze data, identify trends, and create actionable plans to address operational issues and improve performance
• Strong leadership skills with the ability to influence and motivate cross-functional teams and franchise partners
• Skilled in applying the “Plan, Do, Check, Act” methodology for problem-solving, focusing on root cause analysis and strategic solutions
• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively to diverse audiences
• Proven ability to build relationships, collaborate effectively, and navigate large, matrixed organizations
• Willingness to travel on an ad-hoc basis to support field operations, conduct training sessions, and implement brand standards