Sr Manager, Operations

About the role

Responsible for managing the day to day operations of a defined area within a Section of The Emory Clinic. Plans and coordinates the activities of staff within the section to meet operational standards of the organization. Manages section resources in line with budget. Ensures compliance with policies, procedures and regulatory guidelines. Handles operational issues as they arise and works with Section leadership to resolve problems as needed.

Responsibilities

• Evaluates the daily operations to ensure the Section is providing quality patient care and maximizing patient flow.
• Supports the achievement of Section performance targets and financial goals.
• Develops procedures for purchasing medical and office supplies and capital equipment necessary for the practice.
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.
• Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.
• Purchases, receives and authorizes for payment all equipment and supplies necessary for the efficient running of the section.
• Maintains and administers the budget for the section.
• Collaborates with Finance to incorporate financial management responsibilities into the roles of the clinic operations staff including budgeting, inventory monitoring and control, and purchasing.
• Works with Patient Financial Services to manage operations related to billing, reimbursement opportunities, revenue cycle management, payment variances, etc.
• Manages day to day clinic operations for assigned Section, including medical records, scheduling, and registration functions.
• Implements, monitors and helps develop policies and procedures to ensure compliance with regulations applicable to management the section.
• Supervises staff and manages employee performance.
• Provides on-going performance feedback, addresses problems and takes corrective or disciplinary action as needed, orients and trains employees, verifies and documents competency and identifies and suggests ways to develop skills.
• Maintains and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program.
• Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary.
• Makes changes in controls as necessary.
• Collaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives.
• Develops marketing plans, satisfaction surveys and staffing plans.
• Oversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites.
• Evaluates daily operations to ensure the Section is providing quality patient care.
• Communicates with patients, their families and/or physician as requested or needed.
• Implements initiatives to improve patient satisfaction.
• Collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented.
• Collaborates with Physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practice.
• Assists in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis.

Qualifications

• Bachelor's degree in business administration, finance, healthcare administration or related field required.
• Masters degree preferred.
• 3 years healthcare related experience required, preferably in an ambulatory setting.
• Minimum requirement of 2 years supervisory/manager experience.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of healthcare regulations and compliance.
• Ability to manage budgets and resources effectively.
• Experience with electronic medical records and information systems.

Benefits

Comprehensive health benefits that start day 1. Student Loan Repayment Assistance & Reimbursement Programs. Family-focused benefits. Wellness incentives. Ongoing mentorship, development, and leadership programs. And more.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible schedule to accommodate patient care needs.