Sr. Manager, North America Fulfillment

About the role

Fender is seeking a Senior Manager of North America Fulfillment to own North American order fulfillment performance from finished goods availability through customer shipment, identifying and resolving constraints that threaten OTIF and service commitments. San Bernardino is the hub of Fender’s global distribution network and is operated by a third‑party logistics (3PL) provider under a contract representing approximately $18 million in annual spend. This role owns that site and holds that provider to account. The North American network includes factory‑material imports, transfers between the U.S. and Mexico factories, finished goods moving to San Bernardino, its third‑party and FTZ operations, Laredo transloads serving Mexico sales orders, Miami transloads for Latin America fulfillment, and Canadian fulfillment. The role coordinates flow between factories but does not own materials management within them. The role owns identifying and driving resolution of the operational exception, while Transportation continues to own carrier management and transportation execution. Trade Compliance retains import and export, maquiladora and FTZ compliance governance; this role owns operational adherence to the procedures they set. This is a hands‑on site leadership role for someone who will spend their days on the floor and in the yard, not in a conference room. Based at the San Bernardino distribution center with daily on‑site presence; regular in‑person time at the Corona factory; periodic travel to the Phoenix office, Laredo and Miami transload operations, the Ensenada factory, and other business locations as required. Fender Musical Instruments Corporation is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel®, among others.

Responsibilities

• Own San Bernardino site performance end to end: receiving, inventory accuracy, order fulfillment, shipping, and yard and trailer movement.
• Manage the warehouse and third-party logistics (3PL) contract day to day, including scope of work, service levels, operating reviews, commercial changes with Legal and Finance, and corrective action when performance misses.
• Control approximately $18 million in annual warehouse and third-party spend through budget ownership, invoice validation, productivity analysis and root-cause action on cost variance.
• Run the site scorecard covering service, inventory accuracy, damage, dwell, throughput, capacity and cost per unit, using the metric definitions set by the global team so that San Bernardino is comparable to every other node.
• Execute FTZ operating procedures set by Trade Compliance. Partner with the FTZ team on audit readiness, documentation discipline and corrective action.