Sr Manager, Managed Library Services
Operational Overview
Operational oversight of assigned Information Management Services engagements as part of CCC’s professional services product offering.
Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on-time contract renewals.
Staff Management
Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team.
Serve as the escalation point for employee relations matters, including concerns related to local work environment, team dynamics, and workplace conduct.
Team Development
Oversee recruitment, onboarding, performance management, and career development initiatives to strengthen employee engagement and reduce turnover.
Champion a broader culture of learning, engagement, and continuous improvement by leading coaching and development initiatives across the department.
Client Relationships
Develop and manage strong relationships with client sponsors to ensure client satisfaction and account retention.
Travel
Travel up to 10%.
Requirements
- Bachelor’s degree required, Master of Library Science (MLS) / Master of Library and Information Science (MLIS) degree preferred
- Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent
- Demonstrates strong business acumen and sound decision-making skills
- Strong people management skills with proven ability to develop, direct, motivate and retain high-performing teams
- Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical of life sciences experience a plus
- Self-directed and motivated with ability to work in a collaborative environment; Excellent oral and written communication skills