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Sr. Manager Loyalty - ecommerce

Samsung Electronics America · Plano, TX · 3 wk ago
On-siteMarketing$100/hrFull-time

This role is not eligible for immigration sponsorship.

About the company

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

Responsibilities

  • Strategic development and program management for new sellout platforms with a focus on Loyalty and Rewards programs
  • Oversee planning, execution, and evaluation of key eCommerce projects
  • Develop strategic vision and blueprint; manage benefits, quality, stakeholders, portfolio, program, and project planning including milestone, risk, and issue management
  • Provide and enable project prioritization, management information, financial reporting, resource planning, decision making, and recruitment
  • Create and ensure successful implementation of program strategy, objectives, targets, and deliverables
  • Work closely with eCommerce leadership and HQ on project deliverables
  • Manage program reporting and prepare regular status updates
  • Establish frameworks and standards for Program and Project Management
  • Manage and compile Program-related financial and KPI information
  • Oversee project costs and ensure finances are well managed
  • Provide and maintain capacity planning and resource tracking across planned programs
  • Track financial reporting while ensuring adherence to agreed budgets
  • Manage cross-program dependencies and maintain an accurate dependency log
  • Build team cohesion and motivate team to produce quality work
  • Define and embed project control and governance
  • Provide project planning, milestone management, scope management, resource forecasting, financial management, and change management across the project portfolio
  • Ensure budgets are managed according to divisional requirements
  • Perform data synthesis and interpretation (assessing key change drivers)
  • Conduct data forecasting (e.g., using regressions, predictive modeling)
  • Prepare C-level reports communicating findings in a succinct and visual manner
  • Communicate regularly with HQ, Head of Departments, and Business Managers to ensure effective and timely support
  • Partner with RHQ to leverage portfolio learnings across countries
  • Work closely with Samsung’s distributors to enable achievement of targets
  • Collaborate with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed

Requirements

  • Bachelor’s Degree preferred
  • 8+ years of Product, Online, Sales, or Marketing Management experience, preferably in a telecommunication or FMCG environment
  • Experience with team management and leadership
  • Sales and financial management of significant-sized business
  • Experience planning, organizing, and managing
  • Senior stakeholder communication and influencing skills
  • Portfolio management of significant-sized business

Benefits

Regular full-time employees (salaried or hourly) have access to benefits including:

  • Medical, Dental, Vision, Life Insurance
  • 401(k)
  • Employee Purchase Program
  • Tuition Assistance (after 12 months)
  • Paid Time Off
  • Student Loan Program (after 12 months)
  • Wellness Incentives
  • MBO bonus compensation, based on company, division, and individual performance

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