Sr Manager IT - Strategic Initiatives

Primary Purpose Of Position

This role requires demonstrated strong leadership experience with the business IT Infrastructure Operations including: Service desk, ITOC, hosting (database, server, storage), ITSM, ITIL, networking, etc. It requires mastery of IT financials, ability to lead and coordinate small to large initiatives/projects/programs, ability to lead in a matrixed fashion leveraging internal and contract resources. It also requires the ability to pull together and tell the story up to and including senior leadership teams.

Primary Duties And Accountabilities

• Drive process improvement and lead adoption of standard Management Model processes and procedures, which deliver sustainable top quartile cost and performance levels.
• Evaluate performance and provide coaching for IT personnel. Promote diversity and foster teamwork, collaboration, and a learning organization.
• Maintain relationships with business areas and clients, ensure business processes and requirements are identified and well understood, facilitate committees and forums that drive investment and technology strategy for the supported product portfolio requires extensive domestic and international travel.
• Manage a budget totaling over $8 million annually.
• Manage the maintenance, support, and minor enhancement of applications and systems of a product portfolio that delivers world-class performance and service.
• Partner with business clients to justify and prioritize small project investments and manage the delivery and execution of small projects while ensuring top quartile levels.

Minimum Qualifications

• Bachelor's degree and 10 years of relevant experience
• Supervisory or managerial experience
• Ability to effectively convey complex technical information to both technical and nontechnical audiences including investigators, senior management, team members and others
• Technical, analytical, consulting and organizational skills along with strong demonstrated oral and written skills
• Experience and deep knowledge of foundational business processes
• Leadership, management, and/or project management experience

Preferred Qualifications

• Bachelor's degree in Information Systems or a Technical field, and 10 years of relevant experience
• 10-years supervisor/management experience
• Master's Degree in Information Systems
• Strategically lead during periods of ambiguity and change and balance multiple priorities
• Ability to effectively present information and respond to questions from supervisors, colleagues, and customers