Sr. Manager, Implementation Excellence (Remote)

About the role

Leads Inspira Financial’s implementation standards function, a shared service serving the Partner & Employer Onboarding team. This role builds and manages the infrastructure, tools, and processes that power the onboarding function, establishing cross-team standards, designing and delivering training infrastructure, owning the implementation playbook library, managing change in a fast-paced environment, and partnering with internal stakeholders on onboarding best practices and collateral. Requires a builder mindset to create structure where little exists, move fast under ambiguity, and earn trust across organizational boundaries.

Responsibilities

• Tools & Process Design
  • Own and evolve the implementation toolset across all platforms, driving prioritization and adoption while eliminating manual tracking workarounds.
  • Standardize implementation workflows across employer and partner onboarding, identifying and closing process gaps.
  • Build and maintain the infrastructure required to support partner and employer onboarding processes end to end.
• Training & Onboarding
  • Design and deliver the training curriculum and program for the onboarding team, addressing documented gaps in platform documentation and readiness.
  • Build structured onboarding programs for new implementation associates, ensuring rapid ramp to full productivity.
  • Partner with the partner onboarding team to codify processes as training content for the broader implementation organization.
  • Track and report new platform fluency across the employer group team, providing leadership with visibility into onboarding readiness and capability development.
• Change Management
  • Lead the change management strategy for new implementation infrastructure, process rollouts, and the ongoing build-out of the onboarding center of excellence.
  • Partner with Sr. Director to develop and execute communication plans for platform transitions, process changes, and career framework rollouts.
  • Track and communicate the implementation organization’s readiness progress to leadership on an ongoing basis.
• Playbooks & Documentation
  • Build and maintain the implementation playbook library covering all market segments and platforms.
  • Document requirements gathering processes for complex implementations, developing templates and standards for Business Analyst-level work.
  • Own the white label implementation playbook — defining what varies by partner and what remains standardized underneath.
  • Ensure playbooks are living documents, updated continuously based on post-implementation feedback and evolving onboarding best practices.
• Implementation Collateral & Stakeholder Partnership
  • Partner with marketing and internal stakeholders to develop and maintain client-facing implementation materials and onboarding communications.
  • Partner with internal stakeholders to maintain continuous feedback loop to identify opportunities for improvement.
• Team Leadership
  • Directly manage Implementation Coordinators, providing coaching, direction, and career development.
  • Assess and recommend additional dedicated roles (Project Coordinator, Business Analyst) as the team matures and workload warrants.
  • Act as interim chair of the Implementation Excellence working group until the function is fully staffed.
  • Partner with implementation team leaders to ensure shared service resources are allocated fairly and effectively across teams.

Location

Oak Brook, IL, USA (Remote)