Sr. Manager Identity Services

About the role

A global live entertainment and ticketing technology company seeks a Senior Manager of Identity Services to oversee the delivery, operations, and people development for a critical security function. This is a hands-on leadership role for a manager with deep IAM expertise and proven people management skills.

Responsibilities

• Own end-to-end delivery of Identity Services initiatives against roadmap commitments with high quality
• Manage backlog prioritization, sprint planning, epic creation, and retrospectives within a Scaled Agile Framework (SAFe)
• Serve as the primary escalation point for critical identity-related incidents and coordinate cross-team response
• Lead capacity planning and resource allocation balancing operational support demands with strategic project work
• Maintain and improve operational runbooks, incident response procedures, and knowledge documentation
• Define and govern the operating model for Identity Services including team structure, escalation paths, and capacity strategy
• Provide subject matter expertise across Active Directory, Okta, Adaxes, PAM solutions, and MFA and hardware key implementations
• Guide architectural decisions for identity infrastructure aligned with Zero Trust principles
• Champion least privilege access, just-in-time provisioning, and robust privileged access management
• Drive automation and IaC adoption to improve efficiency, consistency, and security of identity operations
• Collaborate with Infrastructure Security Engineering and Information Security on enterprise identity initiatives and cross-org security programs
• Drive remediation of identity-related findings from audits, assessments, and security reviews
• Influence enterprise security strategy beyond Identity Services' direct scope

Requirements

• 4+ years of hands-on IAM experience with deep expertise across Microsoft Active Directory including Group Policy, ADFS, LDAP, and AD-integrated DNS, Okta, and related IAM platforms
• 3+ years in a people management or team lead role with direct responsibility for engineer development, performance management, and team delivery
• Strong understanding of Zero Trust architecture, PAM, and least privilege access patterns
• Practical experience with MFA solutions, hardware security key management such as YubiKey, and authentication protocols including OAuth, OIDC, and SAML
• Solid understanding of bastion host and jumpbox architectures for secure production access
• Experience with identity lifecycle management including provisioning, deprovisioning, and downstream system integration
• Familiarity with Agile and SAFe frameworks including backlog management, sprint planning, and PI Planning
• Familiarity with DevOps and SRE practices including GitLab, CI/CD pipelines, Prometheus, Grafana, and Splunk
• Understanding of PCI-DSS compliance requirements as they relate to identity infrastructure
• Demonstrated experience owning a function or program with accountability for multi-quarter roadmaps and organizational outcomes
• Experience managing headcount planning, budgeting, and resource allocation

Desired Skills

• Familiarity with cloud IAM patterns in AWS or GCP with a security focus
• Experience implementing or managing IaC using Terraform, Ansible, or similar for identity infrastructure
• Experience with threat modeling for identity infrastructure and production access pathways

Compensation & Benefits

Competitive base salary commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage, generous paid time off including holidays and birthday, 401(k) with company match, stock program, new parent programs including caregiver leave, tuition reimbursement, student loan repayment, internal development programs, and volunteer time off. Details provided upon application.