Sr. Manager Global Travel & Card

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team and fulfill your career potential as Sr. Manager of Global Travel & Corporate Card Services.

About the role

Drive innovation and operational excellence across a 30-country program, partnering closely with senior leadership to keep FICO's travel and card services sophisticated, scalable, and competitive. This role blends supplier strategy, technology evaluation, and cross-functional relationship-building to directly shape the employee experience worldwide.

Responsibilities

• Execute global travel and card strategy aligned with FICO's business priorities, establishing and continuously refining KPIs to measure program effectiveness, cost efficiency, and traveler satisfaction.
• Evolve the framework to drive innovation, scalability, and operational excellence.
• Measure and enhance the end-to-end travel experience, identifying and resolving pain points.
• Develop effective communications to influence traveler behavior and drive program adoption.
• Oversee global Travel Management Company (TMC) and Corporate Card operations, managing preferred supplier relationships.
• Lead sourcing, negotiations, contracting, and ongoing performance management to ensure optimal service delivery.
• Evolve global travel and card policies to reflect business priorities, market conditions, and compliance requirements.
• Drive policy adherence through education, communication, and system optimization.
• Identify, develop, and deliver cost savings initiatives and value capture opportunities.
• Analyze spend data to inform strategic decisions, build business cases, and present insights to senior leadership.
• Optimize travel booking tools and card platforms to improve usability, compliance, and reporting.
• Ensure robust travel risk management protocols and duty-of-care practices are in place, partnering with Security, HR, and Risk teams to support traveler safety and crisis response.
• Build strong partnerships across Procurement, Finance, AP, Internal Audit, HR, Legal, Marketing, Physical Security, Risk, and Executive Administration.
• Partner closely with C-Suite and executive teams.
• Challenge the status quo by identifying opportunities for innovation and continuous improvement.
• Stay informed on industry trends through external networks, events, and partnerships.

Requirements

• Bachelor’s degree in a related field is strongly preferred.
• Experience working in corporate travel with a strong preference for managing a company travel program.
• Understanding of travel booking tool functionality, capabilities, and site messaging.
• Understanding of corporate card programs and related technologies.
• Demonstrated contract sourcing and agreement experience for travel and card services and suppliers.
• Experience working and partnering within diverse global cultures and regions to drive local programs and processes within a global framework.

Skills

• Customer-focused mindset; gains support and trust from all levels of the organization with minimal supervision.
• Deep understanding of critical travel KPIs and associated metrics with the ability to report to all levels, including C-suite.
• Experience challenging the status quo by developing business cases for change through business acumen, market intelligence, and insights to drive strategic impact.
• Strong communication skills: communicates effectively and frequently, listens carefully, and actively seeks and values the perspectives of others.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams) and other related AI tools.
• Ability and willingness to travel occasionally.

Benefits

• An inclusive culture strongly reflecting core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Opportunity to make an impact and develop professionally by leveraging unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits, and rewards programs that encourage recognition for contributions.
• Engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Pay

The targeted base pay range for this role is $94,500 to $148,500, reflecting differences in candidate knowledge, skills, and experience.

About FICO

At FICO, you can develop your career with a leading organization in Big Data analytics. You’ll play a part in helping businesses use data to improve decision-making through advances in artificial intelligence, machine learning, and optimization. FICO makes a real difference in how businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers, and other firms reach new levels of success.