Sr. Manager - Global Business Continuity

About the role

The Senior Manager, Global Business Continuity at Digital Realty supports the development and management of the company’s enterprise Business Continuity Management (BCM) program. This role plays a critical part in strengthening the organization’s operational resilience by ensuring key business functions can continue during disruptions and recover quickly following incidents.

Responsibilities

• Manage and enhance the enterprise Business Continuity Management (BCM) program, including governance frameworks, policies, and operational standards.
• Support the development and execution of a multi-year BCM maturity roadmap aligned with enterprise risk priorities and regulatory expectations.
• Maintain program documentation, standards, and procedures to ensure consistency across business units and regions.
• Track program metrics and performance indicators to measure organizational resilience and program effectiveness.
• Lead enterprise Business Impact Analysis (BIA) processes to identify critical business functions, dependencies, and recovery requirements.
• Partner with business units to define recovery time objectives (RTOs), recovery point objectives (RPOs), and continuity priorities.
• Conduct risk assessments to identify operational vulnerabilities and inform resilience planning.
• Oversee development and maintenance of business continuity plans across global business units.
• Partner with Enterprise teams—such as Technology and Cyber Security—to ensure business continuity plans align with IT disaster recovery capabilities.
• Support integration of continuity planning into broader operational resilience and enterprise risk management initiatives.
• Support enterprise crisis management preparedness and response by coordinating continuity planning with enterprise and executive response teams.
• Assist in managing operational disruptions by facilitating coordination across impacted teams and supporting recovery efforts.
• Ensure lessons learned from incidents are documented and incorporated into program improvements.
• Develop and deliver business continuity training and awareness programs to strengthen organizational preparedness.
• Partner with internal stakeholders across Security, IT, Legal, HR, Finance, and Operations to embed continuity practices into business operations.
• Serve as a subject matter expert for regional and functional teams implementing continuity plans.
• Develop dashboards and reporting mechanisms to track BCM program maturity, exercise outcomes, and resilience performance.
• Provide regular updates to leadership on program status, emerging risks, and resilience initiatives.
• Support internal and external audits related to business continuity and operational resilience.
• Maintain relationships with industry peers, resilience partners, and relevant organizations to support program development and situational awareness.
• Monitor evolving regulatory and industry standards impacting operational resilience and continuity programs.
• Support alignment with industry frameworks and best practices including DORA, GDPR, ISO, NIS2, and SOC 2.

Requirements

• 5–7 years of experience in Business Continuity, operational resilience, crisis management, or enterprise risk management.
• Demonstrated experience managing or supporting enterprise continuity programs across multiple business units.
• Experience leading business impact analyses, continuity planning initiatives, and readiness exercises.
• Experience working in complex global organizations with cross-functional stakeholders.
• Strong program management and organizational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder engagement skills, including the ability to communicate complex topics to senior leadership.
• Bachelor’s degree.

Qualifications

• Nice to have:
• Functional understanding of IT, OT, Cyber infrastructure and disaster recovery concepts.
• Certifications: Certified Business Continuity Professional (CBCP) – DRI International, Master Business Continuity Professional (MBCP) – DRI International, Certified Emergency Manager (CEM) – IAEM, ISO 22301 Lead Implementer or Lead Auditor, Certified Information Systems Auditor (CISA), Project Management Professional (PMP).

Skills

• Strategic thinking and problem-solving skills.
• Collaborative leadership and stakeholder engagement.
• Technical knowledge of IT, OT, Cyber infrastructure and disaster recovery concepts.
• Ability to manage multiple priorities and adapt to changing circumstances.
• Strong analytical and reporting skills.

Benefits

• Medical, dental, vision, life, and AD&D insurance.
• 401(k) match.
• Disability benefits.
• Wellness and education benefits.
• Employee stock purchase plan.
• Paid time off.
• Holidays.