Sr. Manager Functional Processes

About the role

The Sr. Manager Functional Processes is responsible for designing, implementing, and continuously improving functional processes that accelerate the delivery of the DeC Americas 2030 Ambition. This role plays a critical part in strengthening organizational leadership and building bench strength across the region by strategically deploying top functional talent across priority initiatives, critical capability gaps, and transformation programs to ensure execution excellence. It also fosters the development of future leaders through hands-on exposure to high-impact projects, structured mentorship, and cross-functional experiences.

At DHL, our people are our greatest asset. Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment to engagement ensures we continuously build a workplace we're all proud of.

Responsibilities

• Lead and deliver high-priority functional projects, strategic initiatives, and critical operational challenges across the function.
• Apply deep subject matter expertise to solve complex problems, develop solutions, and accelerate decision-making.
• Ensure consistent execution and governance of functional strategies, standards, and best practices across the organization.
• Step into critical roles during periods of transition, peak demand, or capability gaps to ensure business continuity and performance stability.
• Support functional transformation initiatives, including process improvements, digital adoption, and organizational change efforts.
• Champion a culture of continuous improvement, innovation, and accountability to enhance operational effectiveness.
• Collaborate with cross-functional stakeholders (internal and external) to design, implement, and scale process improvements, ensuring effective adoption, clear communication, and sustainable outcomes.

Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field.
• Minimum of 4 years of consulting experience or 8+ years of relevant experience in project management.
• Demonstrated expertise in leading complex, cross-functional initiatives.
• First Choice or Six Sigma certification preferred.

Skills & Qualifications

• Strong ability to align, influence, and mobilize teams across multiple initiatives without direct authority.
• Proven track record of delivering results in complex, fast-paced environments.
• Exceptional problem-solving and analytical capabilities, with the ability to interpret data and generate actionable insights.
• Strong business acumen to assess performance and recommend improvements and efficiencies.
• High level of proficiency in MS Excel, MS PowerPoint, and data visualization tools.
• Excellent communication, interpersonal, and stakeholder management skills.
• Project Management certification (e.g., PMP) is a plus.
• High level of professionalism, discretion, and ability to handle sensitive information.
• Ability to work under pressure with resilience and adaptability.
• High degree of mobility and flexibility, including willingness to relocate domestically or internationally for rotational assignments.

Physical Demands

• Regular sitting at workstation for 25–75% of the work shift.
• Frequent standing and walking.
• Travel required.

Benefits

• Competitive pay.
• Bonus programs.
• Retirement Savings – 401k with company match.
• Medical, Dental, Vision, and Well-being programs.
• FSA/HSA availability.
• Tuition reimbursement.
• Paid Time Off including vacation and sick time.
• Company-paid holidays and floating holidays.
• Paid parental leave.
• Employee discount program.
• Employee Assistance & Work Life Program.
• Short-term and long-term disability.
• Life insurance.