Sr. Manager - Emergency Response

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship

Who We Are

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.*

What Will You Be Doing?

The Senior Manager, Emergency Response is responsible for overseeing the company’s emergency response planning and preparedness efforts. This role ensures that Emergency Response Plans (ERPs) across the organization remain current and effective, coordinates training and drills, and manages relationships with internal stakeholders and external emergency response partners.

• Lead the regular review and maintenance of the company’s emergency response plan, manuals, and checklists.
• Partners with departments across the organization to ensure their ERPs are current, reviewed regularly, and properly exercised.
• Plan and execute training sessions, functional exercises, tabletop, and full-scale emergency response drills.
• Facilitate drills with stations, departments, Go Team members, and emergency response partners.
• Lead debriefing sessions following emergency response activations, and emergency response drills to ensure necessary updates and improvements are documented and actioned.
• Develop and maintain working relationships with government agencies involved in emergency response and accident investigations, including the NTSB, DOT, FAA, and the American Red Cross.
• Manage relationships with third-party vendors supporting family assistance and emergency response functions.
• Oversee the Mir3 emergency notification system and support budgeting and resource planning for the emergency response function.
• Represent the emergency response function in internal planning groups, industry forums, and emergency committees as needed.
• Stay informed of industry best practices, incidents, and changes to regulatory requirements impacting emergency response planning.
• Support development and refinement of business continuity plans to ensure organizational readiness in the event of critical system failures.

Qualifications

• Bachelor’s degree (preferred) or equivalent relevant experience required.
• Minimum of 7–10 years of experience in emergency response, crisis management, business continuity or a combination thereof. Prior airline or transportation industry experience preferred.
• Strong communication, leadership, and collaboration skills.
• Experience coordinating with federal agencies and third-party emergency response vendors.
• Knowledge, Skills And Abilities:
  • Excellent written and verbal communication, collaboration, critical thinking and problem-solving skills.
  • Strong knowledge of emergency response planning procedures and practices, preferably within the aviation industry.
  • Ability to collaborate, motivate and lead across multiple disciplines within an organization.
  • Exceptional organization and time management skills.
  • Microsoft Office Suite proficiency, including Word, PowerPoint, Teams, and Excel.
  • Experience managing a departmental budget.
  • Ability to effectively communicate and present to senior leadership and executive teams.
  • Experience in managing external vendor relationships.
• Equipment Operated: Standard office equipment, including PC, copier, fax machine, printer.
• Physical Effort: Generally, not required.
• Supervision Received: Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
• Positions Supervised: None.