Sr. Manager, Digital Merchandising

About the role

Lead, coach, and develop a team of category experience managers, building strong strategic and execution capabilities
Define the strategic approach to category experience across the site, including category structure, navigation, and merchandising principles
Establish scalable frameworks and playbooks for onsite category optimization, including:
Web taxonomy design and hierarchy
Attribute strategy and facet design
Product grouping and assortment presentation
Product relationships and compatibility logic
Content strategy to support product discovery and decision-making
Identify patterns and opportunities across categories and translate them into scalable strategies and standards
Set team priorities and ensure focus on the highest-impact opportunities for customer experience and business performance
Partner closely with Digital Merchandising Global Experience Strategy to align category-level approaches with sitewide systems and influence global defaults
Collaborate cross-functionally with Category Management, Product, Product Information & Enrichment, Marketing, and Analytics to bring strategies to life
Define and oversee testing strategies to validate category-level opportunities and scale what works
Contribute to and influence the Digital Merchandising roadmap in partnership with Experience Strategy and Product teams
Build and scale the Category Experience function, including defining roles, responsibilities, and ways of working
Establish clear goals and performance expectations for the team, aligned to business and customer outcomes
Ensure high-quality, consistent execution of category strategies across the team
Build and reinforce a test-and-learn culture, ensuring continuous improvement across category experiences

Requirements

7-10+ years of experience in ecommerce, digital merchandising, category strategy, or a related field
Proven experience building and leading high-performing teams
Demonstrated ability to define and scale merchandising or category experience strategies—not just execute them
Strong understanding of how customers navigate and shop within complex product categories
Experience designing taxonomy, attributes, filters, and product presentation frameworks
Ability to identify patterns across categories and translate them into scalable approaches
Strong analytical mindset with experience using data to inform strategy and measure impact
Experience working cross-functionally with Product, Marketing, Product Information, and Analytics teams
Proven track record of improving onsite experiences and driving measurable business results
Strong communication and leadership skills, with the ability to influence across functions
Experience in B2B or large-catalog ecommerce environments is a plus

Qualifications

Master's degree in Business Administration, Marketing, Computer Science, or a related field (or equivalent experience)

Skills

• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Experience with digital analytics and data-driven decision making
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Experience with category management and merchandising tools

Benefits

Total Rewards at Zoro include:

• Zoro Incentive Plan (ZIP)
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• Access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago

Pay

$115,600—$192,600 USD

Schedule

Hybrid work model, with at least two days a week onsite at the Zoro office in Chicago, IL.