Sr Manager, Data Center Operations

Summary

The Senior Manager, Data Center Operations is responsible for the operational oversight and technical leadership of the Energy Transfer Data Center (ETDC) — a mission-critical facility serving Energy Transfer's enterprise IT infrastructure. This role leads a team of internal data center technicians and manages the contracted technical and facilities service providers who support the physical infrastructure of the facility.

Responsibilities

• Provide day-to-day operational oversight of all physical infrastructure systems at the Energy Transfer Data Center
• Direct and review technical work performed by internal technicians and contracted specialists across all critical systems
• Serve as the technical SME for facility systems
• Manage contractor performance through SOW reviews, on-site oversight, and post-work quality validation
• Evaluate vendors for new services or contract replacements; provide recommendations to IT leadership
• Ensure data center physical infrastructure operations comply with SOC 1 / SOC 2 audit requirements
• Maintain awareness of and support compliance with PCI DSS requirements for applicable infrastructure
• Align facility operations with ITIL / ITSM change management, incident response, and problem management practices

Requirements

• 10+ years of experience in enterprise data center operations or critical facility management
• 3+ years of experience supervising or leading a technical operations team
• Demonstrated familiarity with electrical and mechanical infrastructure systems in a mission-critical environment (UPS, generators, HVAC/cooling, power distribution)
• Experience managing contractors and service providers performing work in a data center or critical infrastructure context
• Familiarity with building management / building automation systems (BMS) and data center infrastructure management (DCIM) platforms
• Experience supporting compliance programs in a data center context (SOC, SOX, PCI, or similar)

Qualifications

• Bachelor's degree in Information Technology, Engineering, Electrical Technology, Facilities Management, or a related field — or equivalent combination of education and progressive data center operations experience
• State of Texas Electrical License (journeyman or master)
• CDCP (Certified Data Centre Professional), CDCS, or CDCE Uptime Institute certifications (Accredited Operations Specialist or similar)
• ITIL Foundation or higher
• OSHA 30 (Construction or General Industry) PMP or equivalent project management certification

Skills & Competencies

• Strong technical subject matter expertise in data center electrical, mechanical, and cooling infrastructure systems
• Proven ability to manage contractors and hold service providers accountable to quality, schedule, and safety standards
• Organizational and prioritization skills — able to manage concurrent maintenance programs, infrastructure projects, and operational demands
• Clear and professional communication skills — ability to brief IT leadership on facility status, risk, and improvement initiatives, and to direct contractors and technicians effectively
• Safety-conscious mindset; familiar with OSHA standards, lockout/tagout (LOTO) procedures, and arc flash safety requirements
• Proficiency with work order management, CMMS platforms, or equivalent maintenance tracking systems

Working Conditions

• On-site at the Energy Transfer Data Center
• Availability for 24/7 emergency response, including during severe weather events (hurricanes, winter storms), extended power events, and other facility emergencies
• Ability to work in both office and active data center plant/floor environments
• Ability to lift up to 50 lbs. when required during facility walkthroughs, inspections, or emergency response