Sr Manager - Cyber Defense

About the Role

The Sr Manager, Cyber Defense will lead our SOC team and advance security operations across the health system. We are seeking a people leader who can transform an analyst team, strengthen incident response, and improve how we detect and respond to threats that could affect clinical operations. The ideal candidate brings hands-on expertise in Microsoft security technologies, SIEM/SOAR, detection and incident response using ServiceNow Security Incident Response, and automation, along with experience managing MDR services and working across technical and clinical teams. This role will turn those capabilities into a reliable, measurable service and help shape the next stage of our cyber defense program.

Responsibilities

• Service Management:
  • Lead service strategy, design, operation, and continuous service improvement.
  • Participate in tactical and strategic planning for the Technology and Security Services department, DTS, and CHOP.
  • Demonstrate competency in strategic thinking and leadership.
  • Utilize knowledge of CHOP policies, procedures, culture, and requirements to develop, maintain, and support organizational and strategic initiatives.
  • Exercise independent judgment and creative problem-solving techniques in a highly complex and dynamic environment.
  • Recommend, lead, and implement scalable enterprise-level solutions aligned with departmental and/or organization goals utilizing healthcare industry standards and best practices.
  • Demonstrate exceptional knowledge of and expertise in infrastructure and/or security technologies, tools, and techniques.
  • Work across technology and business functions to implement sound designs that meet clinical and non-clinical requirements and enable business priorities.
  • Lead problem management, resolution, and determine root cause of problems; implement solutions to prevent recurrence.
  • Provide technical consulting, analysis, and recommendations to application teams.
  • Participate in the evaluation and recommendation of tools and technologies.
  • Implement security practices and procedures; measure compliance; participate in audits and manage corrective action plans.
  • Manage operations activities, including metric reporting to DTS management and team members.
  • Maintain departmental asset inventory.
• Resource Management:
  • People:
    • Manage operations and engineering teams at various levels, including contractors and vendors.
    • Participate in performance management, goal setting, mentoring, coaching, and reviews.
    • Participate in candidate selection.
    • Create a departmental Training and Development Plan.
    • Conduct regular staff and 1-1 meetings.
  • Budget:
    • Maintain fiscal stewardship, including resource planning, financial reporting, and cost management.
  • Hardware / Software:
    • Upgrade database software and patches to maintain vendor support and remediate vulnerabilities.
    • Develop product and version roadmaps.
    • Manage licenses.
• Relationship Management and Communication:
  • Exhibit outstanding interpersonal, diplomacy, and communication skills.
  • Establish productive working relationships with management, analysts, subject matter experts, and end users.
  • Participate in leadership meetings and governance committees.
  • Manage client expectations and communicate complex technical information effectively.
  • Serve as a business liaison to vendors.
• Project Management:
  • Lead and manage projects for clinical and business applications within time, budget, and scope constraints.
  • Allocate resources to projects.

Qualifications

• Bachelor's Degree - Required

Experience

• At least eight (8) years of experience designing, developing, delivering, and managing Infrastructure and/or security solutions - Required
• At least five (5) years of experience managing Systems, Networking, Operation System standards, security, or Hosting services - Required
• At least three (3) years of experience in a supervisory/managerial role with five or more team members in a production environment - Required
• At least two (2) years of experience leading Infrastructure and/or security projects - Required

Skills and Abilities

• Understand and comply with enterprise and IS departmental information security policies, procedures, and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources.
• Support compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and other applicable regulations.

Pay

SALARY RANGE: $142,700.00 - $189,100.00 Annually. Salary ranges are shown for full-time jobs. If working part-time, pay will be adjusted accordingly. This job is eligible for an incentive program. Factors such as skills and experience could result in an offer above the noted salary range.

SHIFT: Day (United States of America)