Sr. Manager, Creative Operations - Global HOKA

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. Job Title: Senior Manager, Creative Operations - HOKA Reports to: Director, Global Marketing Project Management - HOKA Location: US (Remote) Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington The Role As Senior Manager, Creative Operations, you’ll lead the operational infrastructure that powers HOKA’s creative marketing engine—defining how creative work is planned, briefed, tracked, and delivered across brand campaigns, content, and channel activations. You’ll evolve the Creative PM function by establishing capacity frameworks, streamlined campaign workflows, clear ways of working, and the tools and rituals that support a high-performing creative team. You’ll directly manage the Creative PM sub-team and serve as the operations bridge between the Director of Global PM, the Brand Creative Production team, and HOKA’s broader creative and brand partners. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Your Impact Own and evolve the Creative PM operating model—including capacity planning, workload management, prioritization frameworks, intake processes, creative resourcing models, workflow SOPs, and the tools and systems (e.g., Asana, monday.com, Airtable) that enable visibility, alignment, and effective delivery across the creative & marketing organizationBuild and maintain end-to-end campaign workflows ensuring timelines are grounded in reality, handoffs are clean, and all cross-functional partners have a shared understanding of process, roles, and what 'done' looks likeEstablish and optimize review and approval processes that reduce friction, create early creative alignment, and protect the team's ability to deliver quality work on scheduleDirectly manage the Creative Project Management sub-team—developing talent, maintaining strong team culture, and ensuring delivery excellenceMentor and develop the Creative PM team's project management capabilities, operational thinking, stakeholder management, and ability to influence cross-functional partnersPartner with the Director, Global PM on headcount planning, onboarding, and the ongoing evolution of the Creative PM team's structure as the business scalesPartner with Marketing and Brand teams to ensure campaign strategies and business goals translate into clear, actionable creative briefs that reflect team capacity, delivery requirements, and creative standardsServe as the operational bridge between regional and global creative workstreams, ensuring market-specific adaptations align with global brand standards and processDrive weekly and bi-weekly creative cadence meetings, ensuring the right people are aligned, blockers are surfaced early, and decisions are made at the right levelManage end-to-end creative freelancer and contractor operations—including talent sourcing coordination, interview processes, contract execution (direct and agency-supported), and budget tracking—to ensure timely onboarding, resource continuity, and spend within planDeliver consistent and regular reporting on creative operations KPIs, resource utilization, workstream timelines, delivery health, and risks; proactively surfacing insights, recommendations, and options to support decision-making by the Director of Global PM and senior marketing leadershipManage day-to-day coordination with creative agency and vendor partners—ensuring process accountability, clear SOWs, and on-time delivery within agreed scopeMaintain the creative operations 'source of truth'—ensuring that brand systems, design standards, and creative toolkits are operationalized consistently across all workstreams and asset outputsBuild frameworks and playbooks that enable cross-functional teams to effectively engage with Creative while ensuring quality and craft standards are upheld across HOKA's full annual asset volumeOwn the operational governance and continuous improvement of creative systems—including digital asset management—to ensure creative assets, templates, and brand resources are organized, accessible, and effectively utilized across global and regional teams; driving adoption, maintaining consistency, and enabling a scalable global creative organization Who You Are Bachelor’s degree in Business, Marketing, Communications, Advertising, or related fieldPMP certification a plus7+ years in creative operations, project management, or marketing operations within a consumer brand (footwear/apparel/sportswear preferred)Strong brand experience operating effectively in complex, matrixed, global organizationsExperience building and scaling creative operations systems—including infrastructure, workflows, governance models, and tools to enable team growth and operational maturity3+ years of direct people management experience leading a project management or creative operations teamProven track record managing internal creative studios and external agency/vendor partnerships within a global brand environmentBackground in campaign development, content creation, or brand marketing ops strongly preferredDemonstrated ability to translate business strategy into actionable creative briefs, operational plans, and executable workflowsExperience defining operational KPIs, establishing reporting cadences, and using insights to drive decision-making and continuous improvementStrong communication and interpersonal skills with the ability to influence, educate, and gain alignment across cross-functional stakeholdersAbility to lead through influence without authority—building trust through credibility, clarity, and calm problem-solvingCreative empathy and understanding of the rhythm, culture, and ways of working within creative teamsStrong team leadership skills, inspiring learning, collaboration, and operational excellence among team membersStrong understanding of creative development, campaign workflows, design processes, and production lifecyclesAbility to translate strategic objectives into clear creative briefs, project plans, and execution frameworksStrong data and reporting discipline, with the ability to define KPIs, establish reporting rhythms, and communicate insights to leadershipAbility to exercise independent judgment, prioritize competing needs, and make thoughtful operational decisionsStrong attention to detail, adaptability, and ability to manage ambiguity throughout the project lifecycleAbility to manage multiple priorities in a fast-paced, global environmentProficiency with project management tools including Asana, monday.com, and Airtable (required); experience with DAM systems preferredAbility to travel domestically What We'll Give You – Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extrasGrowth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle. $122,300.00 - $165,000.00 The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in: Goleta, California (Remote) Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.