Sr Manager, Continuous Improvement and Automation- CHB

Overview

Salary Range: $109,853-$193,005

Responsibilities

• New Client Integration
• Client Communication: Act as the primary contact for new clients, setting expectations, conducting kick-off meetings, and managing technical integrations.
• SOP Development: Create and maintain Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure operational accuracy.
• Stakeholder Coordination: Collaborate with internal departments (sales, operations, IT, customs) to ensure a smooth transition to operational teams.
• Onboarding Optimization: Monitor onboarding health metrics and gather feedback to refine processes and improve efficiency.
• Process Optimization & Lean Methodology
• Apply Lean/Six Sigma principles to reduce cycle time and lead times in freight booking, customs documentation, and warehousing.
• Facilitate Kaizen events and Kaikaku teams (breakthrough improvements) to overhaul underperforming processes.
• If necessary, conduct time studies to establish standards for logistics and forwarding tasks.
• Automation & Digital Transformation
• Partner with IT to identify, evaluate, and implement technologies such as AI for document processing, intelligent chatbots, and predictive analytics.
• Optimize existing Transport Management Systems (TMS) to automate manual workflows.
• Lead "footprint rationalization" initiatives to improve facility workflows and cargo flow.
• Performance Management & Data Analysis
• Provide input for establishing KPIs to measure improvement impact, focusing on cost reduction, productivity, documentation accuracy, and on-time performance.
• Create visual management dashboards for real-time performance tracking.
• Analyze operational data to identify bottlenecks.
• Change Management & Coaching
• Serve as a change agent, fostering a culture of continuous improvement across all levels of the organization.
• Coach site managers and staff on process improvement methodologies, mentoring future Lean practitioners.

Qualifications

• Education/Experience: Bachelor’s degree and/or 10+ years of progressive experience in logistics, freight forwarding. 2-4 years of experience in a continuous improvement/system administrator role preferably in the supply chain industry.
• Certifications: CW1 Professional Level Certification
• Technical Skills: Deep knowledge of TMS, WMS, and ERP systems. Experience with RPA tools (e.g., UiPath, Automation Anywhere) and data analytics tools (Power BI, Tableau) is highly desirable.
• Industry Knowledge: Strong understanding of Air/Ocean freight forwarding processes, including customs compliance, Incoterms, and documentation.
• Soft Skills: Strong leadership and influencing skills, excellent communication, and a passion for challenging the status quo.

Benefits

• Medical, Dental, and Vision coverage starting the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligible for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Equal Opportunity Employer

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.