Sr Manager, Content Design

Job Responsibilities

• Lead a team of Content and Conversation Designers, providing feedback and coaching on career development, content creation, conversation design, and content strategy to drive the evolution of customer experiences across T-Mobile products.
• Establish a Content & Conversation Design team within an established organization.
• Influence and lead style guides, conversational principles, and design language to establish clear, consistent voice, tone, and personality aligned with the T-Mobile brand.
• Identify and champion the most efficient content and conversation design workflows while seeking opportunities to improve existing processes and collaboration across teams.
• Organize existing content and conversational assets, create guidelines for future experiences, and ensure consistency across channels, customer touchpoints, and AI interactions.
• Use human-centered design methods to design, craft, and test content and conversational experiences that address real customer challenges and improve task success.
• Create tools, guides, templates, and reusable patterns that empower the team to deliver scalable, high-quality content and conversational experiences.
• Partner with Product, UX, Research, Engineering, and AI teams to ensure content and conversation design strategies support business goals, customer needs, and responsible AI experiences.

  Qualifications

  • Bachelor's degree
  • 4–7 years of experience in content design, conversation design, UX writing, or the development of content inventories, taxonomies, and content strategies.
  • 2+ years of direct people management experience, including coaching and developing design talent.
  • Experience collaborating with internal cross-functional partners to drive business and customer outcomes.
  • Knowledge of design tools, technical software, and human-centered design, content design, conversation design, and research processes.
  • Previous experience in product, technology, digital, or AI-enabled functions highly preferred.
  • Experience leading content and/or conversation design teams working with product or business teams.
  • Collaboration (Required)
  • Cross-Functional Project Management (Required)
  • Design Management (Required)
  • Design Strategy (Required)
  • Design Thinking (Required)
  • People Management (Required)
  • Prototyping (Required)
  • Talent Development (Required)
  • User Experience (UX) (Required)
  • User Research (Required)

    Benefits

    T-Mobile offers a comprehensive benefits package designed to support the diverse needs of its team members. This includes:

    • Medical, dental, and vision insurance
    • A flexible spending account
    • 401(k)
    • Employee stock grants and employee stock purchase plan
    • Paid time off and up to 12 paid holidays
    • Paid parental and family leave
    • Family building benefits
    • Back-up care and enhanced family support
    • Childcare subsidy
    • Tuition assistance
    • College coaching
    • Short- and long-term disability
    • Voluntary AD&D coverage
    • Voluntary accident coverage
    • Voluntary life insurance
    • Voluntary disability insurance
    • Voluntary long-term care insurance
    • Mobile service & home internet discounts
    • Pet insurance
    • Access to commuter and transit programs

      Equal Opportunity Employer

      T-Mobile is committed to fostering a diverse and inclusive workplace. We celebrate diversity and are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or any other status protected by applicable law.