Sr Manager, Client Experience

Company Description

Avery Dennison is a global materials science and digital identification solutions company with operations in over 50 countries. We are committed to fostering a diverse and inclusive workplace where innovation thrives. Learn more at www.averydennison.com.

Benefits

• LGBTQ+ Inclusive Care Program: No-cost healthcare for LGBTQ+ employees.
• 401(k) Retirement Savings: Automatic 3% match on the first 7% contributed.
• Paid Time Off: 10 vacation days included in the first year.
• Company-Paid Life Insurance: Up to $50,000 coverage at no cost.

Job Description

The Sr. Manager, Client Experience will manage and oversee associates responsible for client-facing situations, issues, and service level agreement orders. They will also implement process improvements and serve as the primary escalation point for client issues.

Key Responsibilities

• Manage and oversee associates responsible for resolving all client facing situations, issues, and service level agreement orders.
• Oversee and ensure reviews, account planning, project management, issue coordination, and day-to-day client communication activities are correct and complete.
• Oversee implementation of processes, procedures, and tools to increase the effectiveness of the team.
• Provide coaching, mentoring, ongoing training, and career development to team members to raise skills and professionalism across the board.
• Serve as the primary escalation point person for client issue resolution, satisfaction maintenance, and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.

Qualifications

• Bachelor’s Degree in business, marketing, or a similar field is required.
• At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required.
• Thorough understanding of project management and resource management required, with preferred experience in the grocery, drug, and mass merchandise retail space.
• Excellent interpersonal, written, and verbal communication skills, with a proven ability to effectively present information and respond to questions from groups of managers and clients.
• Proactive problem-solving, time management, and organizational skills with the ability to pay close attention to detail, quickly earn trust, and adapt flexibly to a fluctuating work environment.

Additional Information

The salary range for this position is $109,000 - $146,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool.

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.