Sr Manager - Business Architecture - Enterprise Architecture

About the role

The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise-wide technology transformation.

Responsibilities

• Define and evolve enterprise business capability model, value streams, and operating model blueprints.
• Establish clear business architecture standards, principles, and governance to guide transformation initiatives.
• Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions.
• Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units.
• Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases.
• Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities.
• Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks.
• Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership.
• Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization.
• Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor.
• Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance.
• Champion innovation in capability design, process transformation, and enterprise operating frameworks.
• Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements.
• Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment.

Qualifications

• 8-10 years experience in Business Architecture, Enterprise Architecture, strategy, or operating model design within a large, complex organization.
• Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model).
• Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus).
• Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation.
• Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations.
• Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership.
• Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks.

Preferred Qualifications

• Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc).
• MBA or Master’s degree in Business, Strategy, Information Systems, or related field.
• Prior American Express experience or experience in a global financial services / payments enterprise.
• Background in large-scale modernization, persistent capacity models, platform rationalization, or M&A integration.
• Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.