Sr. Manager - Benefits and Payroll

About the role

Serenity Healthcare is seeking an experienced Payroll & Benefits Senior Manager to lead our payroll, benefits, and HR operations team. This is a hands-on leadership role for someone with deep expertise in employee benefits, particularly self-funded health plans, along with strong payroll knowledge and practical experience navigating HR matters across multiple states. This is not intended to be a traditional, heavily HR-focused position. Our primary need is a strong benefits leader who understands the financial and operational complexities of a self-funded plan, can provide oversight and backup support for payroll, and brings the judgment and maturity necessary to help manage employee-related issues as they arise to support the 2 current HR employees. The ideal candidate is level-headed, highly accountable, detail-oriented, and comfortable balancing strategic oversight with hands-on problem solving.

Location: Lehi, UT | Department: Human Resources | Employment Type: Full-Time

Responsibilities

• Lead the administration and ongoing management of Serenity Healthcare's employee benefit programs, with a strong emphasis on our self-funded health plan
• Serve as the internal subject-matter expert for benefits administration
• Partner with benefits brokers, carriers, third-party administrators, and other vendors
• Review plan performance, utilization, costs, claims trends, and opportunities to improve plan effectiveness
• Manage annual benefits renewals and open enrollment
• Ensure accurate employee enrollment, eligibility, deductions, and benefit changes
• Help employees and leaders resolve complex benefits questions and escalations
• Ensure benefit programs remain compliant with applicable federal and state requirements
• Provide leadership and oversight for payroll operations
• Serve as a knowledgeable backup for payroll processing when needed
• Ensure payroll processes are accurate, timely, and well controlled
• Support resolution of payroll discrepancies, deductions, tax issues, and other escalated payroll matters
• Identify opportunities to improve payroll processes, controls, and efficiency
• Lead and develop the team responsible for payroll, benefits, and HR administration
• Establish clear expectations, ownership, and accountability across the team
• Build efficient processes and ensure work is completed accurately and consistently
• Coach team members and provide support on complex or escalated situations
• Create appropriate cross-training and backup coverage across payroll, benefits, and HR functions