Sr Manager, Annotation Ops Integration, GO-AI

About the role

This Senior Manager, Technical Product Management will lead central operations functions within GO-AI, including quality assurance, labor planning and capacity management, and people development initiatives (upskilling, learning programs, career progression).

Responsibilities

• Define and execute the strategy for GO-AI's central operations capabilities, ensuring quality, capacity, and people development functions operate as a unified, scalable system
• Deliver annual operational efficiency targets through kaizen, process automation, and workforce utilization improvements
• Translate variable customer demand into reliable capacity plans that balance cost, quality, and delivery speed
• Convert program-specific operational patterns into standardized service offerings that scale across the portfolio
• Own the associate lifecycle from onboarding through upskilling, ensuring workforce readiness keeps pace with new program launches and evolving AI model requirements
• Lead tool strategy for workforce planning and capacity management, driving adoption of platforms that replace manual processes
• Represent operations in cross-functional forums with engineering, science, and product leadership
• Lead and develop a geographically distributed team across the United States, India, and Costa Rica, ensuring alignment and operational consistency across time zones

Requirements

• 10+ years of technical product or program management experience
• 6+ years of team management experience
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Bachelor's degree
• Experience in capacity planning, operations planning, business analysis or equivalent
• Experience working cross-functionally across several teams both technical and non-technical

Qualifications

• Experience delivering consumer software products and services in a high growth environment
• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
• Experience in operations planning for AI/ML data production, annotation, or expert workforce operations
• Track record converting bespoke operational solutions into standardized, repeatable service offerings
• Experience driving AI adoption or process automation within an operations organization
• Familiarity with make/buy decisions for operational software tools (WFM, scheduling, planning platforms)

Skills

• Strategic thinking and execution
• Operational planning and capacity management
• People development and upskilling
• Process improvement and automation
• Collaboration and cross-functional leadership
• Geographical team management

Benefits

Amazon offers comprehensive benefits including health insurance, retirement savings, paid time off, and parental leave.

Final compensation will be determined based on factors including experience, qualifications, and location.

Learn more about our benefits at https://amazon.jobs/en/benefits.