Sr Manager, Airport Customer Experience Administration

Responsibilities

• Identifies and analyzes major trends and variances from operating plan and other performance areas.
• Oversees people movement, reductions in force (RIF), recalls, payroll processing, and leaves of absence.
• Oversees Shift Bids, Vacation Bids, Overtime, Time Duty Limits, and Change of Shift.
• Produces various reports and strategic analysis relating to manning, lost time, budget, spending, and overtime, explaining variances.
• Monitors spending performance, manpower, operating performance, and unit costs.
• Provides leadership to Administrative teams responsible for Manning, Payroll, Audits, Hiring, and Reductions in Force.
• Partners closely with Lost Time Administration, including:
  • Administration of the Attendance Control Policy for all TWU/IAM team members.
  • Administration of Attendance for CWA/IBT team members.
  • Leave of Absence and alleged fraud investigations.
• Management of ad hoc projects as required.