Sr. Manager, Active Trader Relationship Management

About the role

The Active Trader Relationship Manager (ATRM) organization is responsible for developing and deepening relationships with a book of highly active traders through increased client engagement and education on E*TRADE’s full suite of advanced active trader platforms, tools, and services. The ATRM, Sr. Manager leads the department, ensuring consistent delivery of a high-quality client experience, strong business outcomes, and a culture of coaching, development, and operational excellence.

Responsibilities

• Lead, coach, and develop ATRM Team Managers, ensuring consistent expectations, coaching standards, and performance management across teams
• Create and sustain a positive, inclusive environment by motivating, encouraging, and engaging leaders and employees with fairness and integrity
• Own department-level performance against daily/weekly/monthly/annual KPIs (e.g., engagement, retention, acquisition, service quality, productivity, and risk outcomes)
• Set targets and translate business priorities into execution plans for Team Managers; monitor results and course-correct quickly
• Serve as an escalation leader for complex client situations and trade-related issues, ensuring timely resolution and appropriate risk controls
• Ensure adherence to supervisory expectations, policies, and procedures; partner with Compliance/Risk to maintain a strong control environment
• Partner with line of business leadership and key stakeholders to coordinate team meetings, communications, compliance training, and performance review processes
• Collaborate with Product/Platform, Operations, and other partners to improve tools, workflows, and client-facing processes impacting active traders

Requirements

• Education: Bachelor’s Degree preferred
• Registrations: SIE, Trader Certification, Series 7, 63 and 9/10 (or equivalent)
• Experience: 5+ years relevant experience, including 2+ years leading leaders (managers/supervisors) preferred

Qualifications

• Thorough understanding of E*TRADE policies and procedures
• Professional experience developing business as well as establishing relationships with actively trading and/or affluent clients
• Thorough understanding of the securities industry including equity and option trading
• Utilize independent decision-making skills to handle and resolve issues
• Evidence of strong leadership capabilities and previous supervisory experience
• Possess strong skills in coaching and mentoring teams to enhance performance and deliver against KPIs
• Excellence in compliance practices and proven track record working within industry and regulatory parameters
• Utilize independent decision-making skills to handle and resolve issues
• Proven track record in handling and resolving complex client issues
• Excellent organizational skills, with the ability to handle multiple tasks
• Extensive knowledge of E*TRADE trading and customer account systems
• Proficient in Salesforce, MS Word, Excel, PowerPoint
• Outstanding oral and written communication
• Able to remain composed, professional and maintain control in high-pressure or volatile environments

Skills

• Thorough understanding of the securities industry including equity and option trading
• Utilize independent decision-making skills to handle and resolve issues
• Proven track record in handling and resolving complex client issues
• Excellent organizational skills, with the ability to handle multiple tasks
• Extensive knowledge of E*TRADE trading and customer account systems
• Proficient in Salesforce, MS Word, Excel, PowerPoint
• Outstanding oral and written communication

Benefits

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component.

Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.