Sr. Litigation Data Analyst

About the Role

Under the direction of the Manager, Hosted Services, the Senior Litigation Data Analyst provides technical support through KLDiscovery’s TechQ’s in the use of KLDiscovery’s applications (including Relativity and Nebula) and delivers training and technical support to internal and external clients.

Responsibilities

• Serve as a senior-level subject matter expert on RelativityOne and Relativity Server, providing advanced technical support and troubleshooting for complex data loading, processing, and platform configuration issues.
• Design, build, and maintain advanced Relativity workspace structures, including complex permissions models, group/user provisioning, and access control.
• Configure and troubleshoot advanced Relativity functionality, including Analytics (clustering, categorization, conceptual search), Structured Analytics, Processing, Imaging, and Production sets.
• Develop, test, and maintain event handlers to automate workflows.
• Design and construct advanced Boolean and dtSearch search logic, complex layouts, and dynamic field/choice structures to support sophisticated end-user review workflows.
• Serve as an escalation point for complex client requests, providing consultative guidance on Relativity workflow design, review protocol strategy, and platform best practices.
• Provide advanced third-party data manipulation and reporting services to end clients.
• Participate in client-facing meetings, demos, and training sessions, representing KLDiscovery’s technical capabilities and Relativity expertise.
• Maintain advanced working knowledge of the eDiscovery lifecycle topics, including hashing, privilege log generation, analytics, production procedures, and case timelines.
• Mentor, train, and provide day-to-day technical guidance to Data Analysts, including onboarding support and workflow shadowing.
• Review data analyst work product and client-facing deliverables for quality and accuracy, providing constructive feedback and coaching to support skill growth.
• Act as a point of escalation for junior team members on complex troubleshooting scenarios, helping resolve issues efficiently and reinforcing best practices.
• Support development and maintenance of training materials, SOPs, and best-practice documentation to strengthen team-wide technical capability.
• Assist management with onboarding of new data analysts, including skills assessment and structured ramp-up planning as needed.

Requirements

• 3+ years of direct Relativity experience is required.
• Analytical, organizational, and problem-solving skills; ability to be proactive and independently resolve complex issues.
• Excellent written and oral communication skills, with the ability to communicate externally with clients and internally with all levels of the organization.
• Ability to motivate others to perform at maximum efficiency without sacrificing quality.
• Knowledge of the concepts, principles, management, and processing of electronically stored information (ESI) as they relate to legal matters.
• Knowledge of hosted discovery management applications and tools.
• Knowledge of Windows Operating Systems (desktop and network), network storage, and archival technologies.
• Proficiency in Microsoft Office Suite, Microsoft Project, and Microsoft Visio.
• Knowledge of first-tier litigation support applications, such as Concordance/Opticon and Summation.
• Available to work extended hours, including evenings and weekends.

Qualifications

• Bachelor’s Degree preferred.
• Experience in the litigation support industry (vendor/law firm) is a plus but not necessary.
• Knowledge of Microsoft Suite including Excel, Access, and Word is a plus.
• Knowledge of industry software such as Concordance is a plus.

Skills

• Advanced expertise in RelativityOne and Relativity Server.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving and customer service skills.
• Experience with eDiscovery lifecycle topics (hashing, analytics, production procedures, etc.).
• Proficiency in designing and implementing complex Relativity workspace structures and workflows.

Benefits

• Generous paid time off, including vacation, paid sick leave, parental leave, paid jury leave, and more.
• Comprehensive health, dental, vision, and supplemental benefits package, including life insurance and short- and long-term disability.
• Remote-friendly, flexible working culture with options to work from global locations.
• Continuous professional development through training and education reimbursement programs.
• Diverse and inclusive workplace with a focus on collaboration and growth.
• Equity incentives and company bonus programs.
• Free, interactive global wellness program with perks and discounts.
• Free Employee Support Program (ESP).
• 401(k) with employer match.
• Paid community service day for volunteering.
• Optional Pet Insurance for furry family members.