Sr. Leave Specialist

About the role

At U.S. Bank, we're on a journey to do our best — helping customers and businesses make better financial decisions and enabling communities to grow and succeed. The Senior Leave Specialist provides advanced case management and subject matter expertise in the administration of leave of absence programs and the associated administration of employee pay and benefits. This role has significant responsibility for identifying, researching, and resolving complex leave-related pay issues — including pay discrepancies, adjustments, and overpayments — in partnership with Payroll and other internal stakeholders. The Senior Leave Specialist also serves as a senior escalation resource within the leave organization, providing guidance on complex cases and helping ensure consistent application of leave policies, pay practices, and administrative procedures.

Responsibilities

• Administer leave of absence programs including short-term disability, long-term disability, FMLA, military leave, parental and adoption leave, and other paid and unpaid leaves
• Identify, research, and resolve complex leave-related pay issues (discrepancies, adjustments, overpayments) in partnership with Payroll
• Serve as a senior escalation resource for complex leave cases
• Ensure consistent application of leave policies, pay practices, and administrative procedures
• Support accurate and timely resolution of leave-related pay matters
• Perform operational reporting and analysis
• Resolve complex issues involving internal and external partners
• Analyze operational data, prepare reports, and identify trends or areas requiring attention
• Coordinate effectively across payroll, benefits, human resources, and external service providers
• Mentor and provide technical guidance to other team members

Qualifications

• Bachelor's degree, or equivalent work experience
• Three or more years of experience in benefits administration

Skills

• At least two years of experience using Workday including payroll processing activities
• Three or more years of experience in benefits and leave administration
• Strong math, Excel, and Power BI skills
• Strong customer service skills with focus on creating a positive team member and manager experience
• Advanced knowledge of leave of absence and disability administration
• Demonstrated ability to independently research and resolve complex or escalated employee cases
• Experience handling sensitive or challenging employee situations
• Experience interpreting leave policies, benefit plan provisions, and administrative procedures
• Strong problem-solving skills
• Strong written and verbal communication skills
• Professional leave-management certification or demonstrated progress toward an industry-recognized certification preferred

Schedule

This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

Pay Range: $71,400.00 - $84,000.00